Junior IT Automation Technician - Edmonton, Canada - SIRKit Ltd.

SIRKit Ltd.

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Organization Summary
SIRKit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work's efficiency allows us to deliver significant value to our clients while compensating our team fairly.

Our clients are accustomed to a friendly, outgoing, and engaging experience, and every person on our team is responsible for maintaining that experience.

Our mission is to build long-term relationships, be accountable, and protect our partners.

We expect all our employees to live our values:

Security First
Protecting you, above everything else.

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Live Honestly

Authentic personalities and honest advice.

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Accountable

We keep our commitments and stand behind our work.

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Kaizen

Dedicated to continuous improvement.

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We Fing Care*

Passionate service that demonstrates commitment to our team, clients, and business partners.

What's great about SIRKit?
SIRKit provides an inclusive environment of like-minded technology professionals working towards a common goal.

We put service ahead of sales, as our company was built by and is still run by technicians; our leadership team is entirely composed of former technicians.

We pride ourselves on hiring the best, compensating fairly, and having fun on the job. We don't compromise on technology or security and always ensure we provide the best solutions. We hire and train before we grow, so we're not playing catch up. We embody the Kaizen mindset, and we're always willing to do the work to improve and solve issues.

Additionally, we provide the following
great benefits to our team:

Three weeks of vacation starting and four weeks after three years
Six personal days per year
Free lunch every Friday
Friday Happy Hour
1.5x paid overtime
Open pay bands, accountability, and growth options
Paid training and certifications
Fun social events
Leave 2 hours early before long weekends to beat the traffic

Don't take our word for it; here's some feedback from our team:

Compliance Analyst, 4 years with SIRKit:
SIRKit is very open to feedback.

Everyone's opinions matter and if there's a process that can be improved, we don't get caught up in months of discussions and approvals from higher-ups.

We can go from an idea in an L10 meeting one week to having it fully implemented the next week.

Service Dispatcher, 1 year with SIRKit:
SIRKit Management cares about their employees. SIRKit created a fun, inclusive work environment for all to grow and learn in.

Service Technician, 1 year with SIRKit:
Coffee trips and lunches bought for the office along with the social events

vCIO, 6 months with SIRKit:

What's great about SIRKit? - What's not great about SIRKit How everyone cares about providing solution-based services and not break-fix.

How the culture is very supportive and close "family". Everyone is out to help each other, and we all work towards a common goal.

Job Summary

Reporting to the Service Delivery Manager, the Centralized Services Analyst is responsible for managing and maintaining internal tools, supporting SIRKit's staff members with technical issues, and working with the Centralized Services Specialist on scripting, automation, and monitoring initiatives.

They are also involved in developing processes and procedures to increase efficiency and accuracy within all aspects of the organization.

Job Duties and Responsibilities

Maintain internal tools used by other teams to support our clients: RMM, PSA, Password Manager, etc.
Assist with training and documentation for internal tools and processes.
Assist other teams in their use of internal tools.
Maintain client backup infrastructure
Maintain internal tools and infrastructure.
Work with other teams to improve their processes by using automation.
Analyze existing procedures and processes for improvement.
Design new processes and procedures, to achieve efficiency and accuracy across the team.
Successfully and efficiently implement newly built tools, processes, and procedures.
Create and execute implementation plans that ensure minimum downtime to the team.
Ensure appropriate communication and training is completed for all changes.
Provide technical support as implementation issues arise.
Prioritize work appropriately based upon urgency, importance, time required, etc.
Look for and implement changes to prevent future mistakes, rework, or scalability issues.
Ensure solutions focus on security and keeping our systems, staff, and clients protected.
Follow best practices and implement supportable solutions.

General Administration and Other Duties

Ensure time is tracked accurately and consistently
Learn new scripting and coding technologies to ensure SIRKit is keeping up with current trends.
Keep documentation up to date.
Participate in Technology Steering Committee.
Communicate appropriately and effecti