Cafe Manager - Hamilton, Canada - Loblaw Companies

Loblaw Companies Hamilton, Canada

1 week ago

Full time

Description

Cafe Manager - 1 year contract

What you'll do:

Oversee the day-to-day operations of a specific department within a store

Ensure the department meets or exceeds sales and profitability goals

Train and develop department associates in customer service, product knowledge, and merchandising

Ensure merchandise is stocked, displayed, and priced appropriately

Monitor inventory levels and coordinate with other departments to ensure timely replenishment

Maintain a clean and safe department for customers and employees

Manage departmental expenses and assist in budget preparation

Communicate regularly with store management and other department managers to ensure store-wide goals are being met

Be constantly on the lookout for great talent to join our team

Lead, coach and motivate colleagues to improve productivity, engagement and retention

Be committed to maintaining merchandising and operational standards

Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

High school diploma or equivalent; some college coursework preferred

Previous retail management experience, preferably in a departmental or specialty store setting

Strong leadership and interpersonal skills with the ability to motivate and develop associates

Excellent organizational and time management skills

Ability to work a flexible schedule, including nights and weekends

Proficiency in basic computer skills, including Microsoft Office

Knowledge of retail operations, including merchandising, inventory management, and customer service

Ability to lift and move up to 50 pounds and stand for extended periods of time

Overview To ensure the efficient functioning of the Pane Fresco Café, providing customers with the best quality products and ensuring courteous timely customer service. passion & commitment to customer service is a key driver for our Company Duties and Responsibilities:

Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.

To direct and supervise all Café staff to secure efficient and courteous customer service;

To provide customers with excellent service, quality and selection of various coffee and bakery products while achieving maximum sales and profit with creative product displays;

To respond immediately to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;

The Ideal Candidate Would Possess:

Exceptional customer service skills

Proven customer service and marketing abilities as well as initiative;

Knowledge of Coffee Bean products and Roasting procedures

Flexibility to work a variety of hours, including days, evenings and weekends;

Excellent communication and interpersonal skills.

Retail store experience would be an asset;

Previous supervisory experience a strong asset;

To be responsible for the effective operation of the Pane Fresco Café Department;

To maximize sales and gross profit, ensuring sales' goals, budgets and shrink targets are met;

To hire all part-time staff and train new employees;

To schedule all Café clerks ensuring the strict control of wage costs;

Responsible for ordering, receiving, inventory and display of merchandise;

To interpret and administer Company policy and ensure compliance with the union contract;

To ensure the safety, sanitation and general maintenance of the Department meet with Company standards.

To ensure compliance with the company food safety standards, regulations and audits;

To perform other duties as assigned.

How You'll Succeed :
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE : The Employer noted in this posting is an independently owned corporation ("Franchisee") which is licensed to use the "FORTINOS" trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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