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- Resolve delinquent accounts (1 to 30 days) through collections/alternate arrangements
- Work with homeowners to prevent future arrears
- Resolve homeowner inquiries pertaining to:Lapsed Home InsuranceCondominium and Tax ArrearsShortfalls at Payout
- Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
- Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
- Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and efficient manner
- Decide when collection efforts have been exhausted and transfer the file to the Senior Default Administrator for initiation of legal action
- Occasionally initiate outbound calls to cure on a case-by-case basis for resolution of the mortgage arrears
- Bilingual French and English
- You may have collections experience in a residential mortgage servicing industry
- You have experience with outlook, MS word, and excel
- You thrive on creating and fostering strong homeowner and team relationships
- You are agile and can work in a dynamic fast-paced environment
- You love making decisions and solving homeowner issues keeping in mind both the organization and the homeowners
Bilingual Inbound Customer Service - Regina, Canada - MCAP
Description
The Role
As an energetic, self-driven individual you will
Handle Inbound Calls and Emails to Resolve Mortgage Arrears
What You Bring To The Team