Technical Support Analyst Ii - Calgary, Canada - Rafiki Technologies Inc
Rafiki Technologies Inc
Calgary, Canada
Verified Company
2 weeks ago
Description
This position also involves shift work and after hours on-call rotationProfile:
Must have/be the following:
- Smart, Energetic, Good written and oral communication skilll
- Excellent communicator
- Excellent interpersonal skills
- Good team player
- Excellent time management skills
- Fast and enthusiastic learner
- Analytical and detailoriented
Essential Qualifications:
- Experience working with end users
- Excellent troubleshooting and problemsolving capabilities
- Excellent customer service and English communication skills (verbal and written)
- Degree or Diploma in an ITrelated field
- Minimum 2 years of related IT work experience
- Troubleshooting of router, LAN / WAN configuration, port testing, & link testing for network connectivity
- Indepth knowledge of Windows server and desktop operating systems
- Windows 10, Windows Server
- Management of Firewalls and Network security
- Indepth knowledge of Cloud technologies and Cloud infrastructure
- Working knowledge of backup and disaster recovery solutions
- Must have a vehicle and a valid driver's license and be willing to travel mostly within Calgary area
- Oncall rotation including evenings, weekends and holidays
Job Types:
Full-time, Part-Time, Contract
Job Types:
Full-time, Part-time, Fixed term contract
Schedule:
- 8 hour shift
- On call
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- IT support: 2 years (preferred)
Language:
- English (required)
Location:
- Calgary, AB (required)
Work Location:
In person
