IT Service Desk Manager - Burnaby, BC VJ E
1 month ago
Job summary
We are a high-performing Managed IT Services Provider serving small and mid-sized businesses that rely on us to keep their operations stable secure and scalable Our service desk is the heartbeat of the company and we are hiring a Service Desk Manager to lead it with clarity accountability and a strong client-first mindsetResponsibilities
- Lead coach and develop Tier 1–3 service desk technicians
- Run daily standups weekly reviews and performance check-ins
- Set clear expectations around communication ownership and resolution
Job description
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