Service Coordinator - Surrey, Canada - Ocean Park Mechanical

Ocean Park Mechanical

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ocean Park Mechanical (OPM) is one of the premier design-build mechanical contractors of Western USA and Western Canada, with operations in Washington, Oregon, California, and British Columbia.

Specializing in value added engineering and design-build projects, our goal is always to build the most efficient systems for the best value possible.

With projects ranging from low-rise and high-rise residential, hotels, and offices, as well as industrial and commercial projects, we have continually proven our ability and desire to provide the best service possible for our clients.

By providing the majority of mechanical requirements in-house, including engineering, 3D designs, plumbing, sheet metal, HVAC, refrigeration, and controls, we are a "ONE-STOP" shop for any project.

OPM has an incredible opportunity for a
Service Coordinator to join our South Surrey office who will provide support to service personnel performing on-site routine services including installation, maintenance, and repair.

This role is ideal for someone with excellent customer service skills, who is a motivated self-starter who strives to exceed expectations and is a team player.

What We Offer:

Competitive Wages and Opportunities to grow
Extended Health, Dental, Vision, Life & Disability Benefits
Health Care Spending Account (HCSA)/Healthy Living Account (HLA)
Employer Matching RRSP
Great Company Culture

Reporting Structure:

The
Service Coordinator reports directly to the Service Operations Manager.

Responsibilities:

Receive and coordinate service requests
Prepare quotes based on technician problem reports
Create work orders, purchase orders, and secure equipment when the job has been approved, track materials until ready for pickup
Develop and maintain relationships with clients, contractors, and vendors
Update equipment in Spectrum
Update filters list, order monthly filters, and receive filter invoices
Coordinate subtrades and deliveries with dispatch
Reconcile invoices
Follow up with unapproved quotes
Track correspondence with suppliers and customers and perform follow up
Create new service contract proposals, contracts, and invoicing of contracts
Timecard entry for Service & Retrofit employees

Qualifications and Experience:

23 years of previous experience in a service department or similar environment
Certificate or diploma in business or a related field is considered an asset
Proficient with MS Office (Word, Outlook, & Excel)

Skills & Proficiencies:

High attention to detail & accuracy
Excellent customer service and problemsolving skills
Must be able to work independently with little supervision in a fastpaced environment
Selfmotivated and able to motivate team members
Thoughtful and confident decisionmaking skills with high ethical standards
Good verbal and written communication skills
Good interpersonal skills and a high level of professionalism
Problemsolving skills and the ability to work equally productive under pressure
Strong attention to detail and a high level of organization

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