Mgr Branch Level 1 - Kanata, Canada - DAIKIN COMFORT TECHNOLOGIES CANADA ULC

DAIKIN COMFORT TECHNOLOGIES CANADA ULC

Verified Company

Kanata, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title BRANCH MANAGER 1 Job Family SALES

FLSA Designation EXEMPT Job Grade R1M1 Sub Family OPERATIONS

Point Factor Job Code 11048 Last Updated DECEMBER 2022

Position Class External Match

Position Summary The Branch Manager 1 oversees the branch's operations and staff with accountability for sales (
customer service, profitability, productivity and loss prevention. Leads branch operations team (3-6 people) to

achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share

through utilization of effective sales management techniques. Communicates and enforces store goals and policies

and ensures compliance with security, sales, and safety and recordkeeping practices. Maintains accurate records of

purchases, sales, and requisitions and reviews store reports to identify areas of waste.

Position

Responsibilities:

May include:
Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely

completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.

Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives
- meeting customer and branch expectations.

Maintain sales - review/edit, credits, negative inventory, damage inventory and cash reconciliations.

Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales

calls in CRM.

Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting

an example for staff, promoting teamwork both within the branch, local team and within the region. Provide

knowledge and skill development opportunities for employees with proper training and guidance for them to

reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a

timely manner.

Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding

disciplinary actions.

Develop plans for increased branch profitability/productivity and drive continuous improvement processes.

Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers

and truck metrics. Remain current with warranty processing and follow up quickly on rejections.

Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at

Corporate to determine appropriate credit level and resolve any credit issues.

Stay current with cycle counts and keep dead stock at a minimum.

Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.

Review P&L; hold safety meetings, security reports and maintain facility.

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Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly

safety committee meetings. Complete any Flash reports within the required timeline and communicate

issues/injuries immediately.

Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.

Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital

information in a timely manner.

Maintain a 93%, or higher, audit score

Maintain a working knowledge of company's benefits and employee handbook policies. Ensure employees are

following safety protocols including maintaining an organized and clean work environment,

Conduct mid-year and annual performance appraisals for all direct reports through the online Performance

Engagement platform.

May work outside regular working hours in case of emergencies within the branch as required.

Participate in additional activities as requested.

Nature & ScopeEnsures work is aligned with the ROM's expectations, goals, and vision

Accountable for implementation of policies, processes, and procedures for short-term results

Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from

Senior Manager/Director

Works on difficult to moderately complex issues and projects

Provides guidance and training to subordinates

Has authority to hire, recommend pay, establish performance and recommend for termination

Level of signing authority established by company policy/guidelines

Knowledge & SkillsKnowledge of warehouse/inventory management and material handling equipment such as forklifts

P&L understanding

HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts

Proven customer service experience with high level of customer satisfaction

Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.

Effective verbal and written communication skills and interpersonal skills

Strong organizational and time management skills

High level of attention to detail and com