Sales Support Manager - North Vancouver, Canada - Julius Montz GmbH

Julius Montz GmbH

Verified Company

North Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Genesis Motion Solutions - Sales Support Manager

_ Location __- Hybrid between home-based in the Lower Mainland and office in Langley, BC_

Your Job

If you have a passion for supporting a global sales team, delivering outstanding customer service and entrepreneurial leadership, Genesis Motion Solutions (GMS) has an opening for you where those interests converge.

We are seeking an energetic professional who places people at the heart of their responsibilities - both employees and customers.

Our Team

This is currently an individual contributor position and will likely grow to lead a small team in the near-term future as we continue to scale.

This role touches every part of our customer-centric organization.

In particular, you will work most closely with our Sales and Applications Engineering teams located in the US, Canada, and Europe.

What You Will Do

Create value for customers and GMS while building and modeling the company's

Guiding Values:
Integrity, Stewardship & Compliance, Principled Entrepreneurship, Transformation, Knowledge, Humility, Respect, and Self Actualization

Deliver outstanding level of service and support to the field Sales team
Manage and continually improve the GMS Customer Relationship Management (CRM) system
Lead monthly sales forecasting activities; serve as the Commercial leader in the Sales, Inventory and Operations (S&OP) process
Act as the primary liaison for customers and the field Sales team, directing and facilitating the connections of appropriate stakeholders with solutions and resources
Champion customer experience efforts within the entire organization
Create and track high quality quotations and proposals
Manage the sales order entry process from end to end
Responsible for the Commercial Review aspect of the Contract Review Process, provide contract knowledge and support to the field Sales team
Review customer contractual terms and conditions for compliance to GMS standard terms, and facilitate a process toward resolution if there are differences in the Terms & Conditions
Collaborate with Regulatory, Finance, and Sales on new customer setup, customer and channel contract execution, and payment related matters
Create clear metrics and dashboards to measure and drive business and team performance

Who You Are (Basic Qualifications)

Experience in customerfacing sales support or sales operations role
Experience in a B2B business environment
Experience with ERP systems, including quoting and order management processes
Must be available to occasionally work beyond normal office hours (Monday to Friday daytime) as required

- <10% travel

What Will Put You Ahead

5+ years of experience in a customerfacing sales support or sales operations role, ideally in a techbased B2B environment
Bachelor's degree in Engineering
Electrical/Mechanical Engineering or Mechatronics
Bachelor's degree in Business
Experience with KYC (know your customer), trade compliance, and related processes
Experience using PowerBI to create executive level reports and dashboards
Experience in companies rapidly transitioning from small to big; selfreliant and able to achieve objectives while simultaneously building scalable structures and processes
Strong presentation skills; excellent written, verbal, and visual communication skills
Previous success leading continuous improvement initiatives
Strong developmental leadership abilities to coach, develop, and mentor team members
Strong customer focus and solution seeking mindsets

Why You Should Apply

GMS is part of the global family of Koch Industries businesses. At GMS, you get the excitement of a "startup" with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth.

There's no limit to what you can learn, or the impact you can make:
for you, for us, for growth.

Koch Principle Based Management (PBM)

Business System:
PBM is the foundation of everything we do at Koch.

It guides how we grow our portfolio, how we invent new products, how we drive strong results across our businesses, and how we develop our people.

It inspires us to be and do better.

Extraordinary Teams: Crossfunctional, collaborative, entrepreneurial environment, focused on delivering results through extraordinary and diverse teams.
Customer Obsessed: We have great customers and differentiate ourselves by providing them with great service.
Who We Are
About Genesis Motion Solutions_

As part of Koch Engineered Solutions, we at Genesis Motion Solutions are redefining motion - changing the way automation and robotics are designed and perform and disrupting one of today's most rapidly growing and transformative technologies in unexpected ways.

We look for inspiration beyond the conventional and encourage collaboration in the creative process. All of this is wrapped in a deep commitment to our core va