HR Shared Services Specialist - Quebec

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet ...

Job description

Join Our Team

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities

Job Description Summary

The HR Service Center Specialist supports and assists with initial response to employee contacts (e.g. team members, managers, HR) through HR Helpline and HR Service case management portal for support and resolution of inquiries. In addition this role would support administrative responsibilities related to supporting Canada.

Position Responsibilities:

Answer HR Helpline Calls- in team member's native language; including both English and French Canadian
Act as initial escalation for Canadian inquiries
Respond to inquiries in accordance with established Service Level Agreement (SLA)
Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system, Support Hub (employee portal)
Provide general answers and solutions to inquiries and requests associated with human resources matters (payroll, pre-employment background checks, new hire support, compensation, leaves, separation process, employee concerns, administration support, etc.)
Support French Canadian team members with their HR Service Center and Pre-employment (hiring and onboarding support) and administration needs
Ensure process excellence, compliance and effective service delivery of HR administrative programs.
Develop and maintain working relationships with HR Business Partners and functional areas
Educate team members of HR Shared Services available to them and encourage self-service tools such as Support Hub and Workday
Process, enter and approve transactions in Workday, maintaining accurate data entry (address changes, legal names changes, etc.)
Document intake from team members and escalate as needed by transferring the case to the appropriate resource
Interpret HR policies and address team members and manager questions and escalate to departments as appropriate
Assist with the development of knowledge base articles and translations as needed
Assist in the transition of HR administrative processes to the newly established HR Administration team, often moving work from HR field roles to the centralized administration function.
Partner with HR business partners, HR Operations, other key HR groups and IT as needed for transitioning and streamlining HR administrative processes.
Acts as key liaison point between Canada HR and US HR to support team member needs
Assist in ensuring HR administrative processes are streamlined and effective to include control reporting to detect process breakdowns.
Participate in initiatives and projects as required
Demonstrate customer obsession with a customer service and team member first
Other duties as assigned.

Requirements:

Education & Experience:

2-5 years of HR Shared Services or relevant Human Resources related experience
Proficiency in French Canadian (both written and spoken)
Strong French Canadian language abilities
Proficiency in Canadian laws and regulations
Strong customer service orientation
Hands on experience with Human Resources Information System software
Working knowledge of Microsoft Excel, Access, Word and Outlook
Strong written and verbal communication skills
Must be able to multi-task and prioritize urgency of requests
Attention to detail and motivation to get the job done
Proven discretion in handling confidential matters
Associate's Degree or equivalent work experience required
Workday or other HRMS experience preferred
HR functional knowledge
Understanding of effective HR administration processes
Ability to organize, analyze, summarize and present data in a meaningful way for all levels of audiences
Trust and integrity; ability to maintain confidential and sensitive information
Exceptional collaboration, listening, written and verbal communication skills
Critical thinking and problem-solving abilities
Ability to work effectively in a team environment

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

Répondre aux appels de la ligne d'assistance RH dans la langue maternelle des membres de l'équipe, y compris l'anglais et le français canadien.

Servir de premier point de contact pour les demandes canadiennes.

Répondre aux demandes conformément à l'accord de niveau de service (SLA) établi.

Répondre aux questions sur les procédures et pratiques administratives via plusieurs canaux tels que le téléphone, le système de gestion des dossiers, le centre d'assistance (portail des employés).

Fournir des réponses générales et des solutions aux demandes et requêtes liées aux ressources humaines (paie, vérification des antécédents avant l'embauche, soutien aux nouveaux employés, rémunération, congés, processus de séparation, préoccupations des employés, soutien administratif, etc.

Soutenir les membres de l'équipe francophone canadienne dans leurs besoins en matière de centre de services RH, d'embauche (soutien à l'embauche et à l'intégration) et d'administration.

Assurer l'excellence des processus, la conformité et la prestation efficace des services administratifs RH.

Développer et entretenir des relations de travail avec les partenaires commerciaux des ressources humaines et les domaines fonctionnels.

Informer les membres de l'équipe des services partagés des ressources humaines à leur disposition et encourager l'utilisation d'outils en libre-service tels que le centre d'assistance et Workday.

Traiter, saisir et approuver les transactions dans Workday, en veillant à l'exactitude des données saisies (changements d'adresse, changements de nom légal, etc.).

Documenter les demandes des membres de l'équipe et les transmettre si nécessaire à la ressource appropriée.

Interpréter les politiques RH, répondre aux questions des membres de l'équipe et des responsables et les transmettre aux services concernés, le cas échéant.

Contribuer au développement de la base de connaissances.

Formation et expérience :

2 à 5 ans d'expérience dans les services partagés RH ou dans un domaine connexe lié aux ressources humaines.

Maîtrise du français canadien (écrit et parlé).

Solides compétences linguistiques en français canadien

Maîtrise des lois et réglementations canadiennes

Fort sens du service à la clientèle

Expérience pratique des logiciels de gestion des ressources humaines

xpérience avec Workday ou d'autres systèmes de gestion des ressources humaines (HRMS) préférée

Connaissances fonctionnelles en ressources humaines

Compréhension des processus efficaces d'administration des ressources humaines

Capacité à organiser, analyser, résumer et présenter des données de manière significative pour tous les niveaux d'audience

Confiance et intégrité ; capacité à préserver la confidentialité des informations sensibles

Excellentes aptitudes à la collaboration, à l'écoute et à la communication écrite et orale

Esprit critique et capacité à résoudre des problèmes

Capacité à travailler efficacement en équipe

Doit être capable de se pencher, s'accroupir, s'agenouiller et/ou atteindre et soulever jusqu'à 25 livres ou plus, selon les exigences du poste. Certains postes chez Sunbelt peuvent nécessiter de conduire pendant de longues périodes, de charger et décharger du matériel lourd, d'effectuer des tâches dans des conditions météorologiques extrêmes, notamment sous la pluie, le vent ou des températures excessives, et/ou de travailler la nuit et le week-end. Toutes les tâches doivent être effectuées conformément aux politiques et directives de Sunbelt en matière de sécurité. Des aménagements raisonnables peuvent être prévus pour se conformer à l'ADA/ADAAA.

La description ci-dessus couvre les principales tâches et responsabilités du poste. Elle ne doit toutefois pas être interprétée comme une liste exhaustive de toutes les tâches diverses, accessoires ou similaires qui peuvent être requises au quotidien.

Sunbelt Rentals est un employeur garantissant l'égalité des chances — minorités/femmes/personnes handicapées/anciens combattants et toute autre catégorie protégée.

Base Pay Range

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt's plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.