Customer Service Representative - Brampton, Canada - SP RICHARDS CO CANADA

Description

SP Richards Canada is the only national wholesaler of office products is looking to add a
Customer Service Representative to its dynamic team.

• Answering the phones in the most efficient and pleasant manner.
• Support for our sales team
• Fielding complaints and/or directing them to the proper departments.
• Approve and give out RGA's (Returned Goods Authorizations)
• Inform customers of promotions and new products and marketing materials
• Attend sales and product training sessions given by staff or our vendors
• Provide, upon request, proof of delivery to our customer
• Develop the knowledge necessary to guide our customers to the various electronic tools that are available while assuring the customer of your continuing availability
• Have a sense of urgency with regards to 'customer in queue'
• Maintain a calm, professional and energetic attitude
• Liaise with our Purchasing department on Special Order items.

• Customer Service
• Responds in a timely manner to customers and vendor needs inside and out.

• Treats customers, vendors and coworkers with dignity and respect.

• Looks for ways to improve and promote quality within the work environment.

• Observes all safety and security procedures.
• Good keyboarding abilities
• Able to work in a fast paced energetic environment.

• To perform this job successfully, an individual must be able to perform each duty satisfactorily, and have a strong understanding of company policies and procedures.
• Office products industry experience an asset

• To perform this job successfully, an individual must be comfortable learning new computer systems as well as proficiency with Microsoft Office.

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• RRSP match

• 8 hour shift
• Day shift
• Monday to Friday