Call Centre Clerk - Calgary, Canada - Indigo Park Canada Inc

Indigo Park Canada Inc

Verified Company

Calgary, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way.

Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities.

Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

Indigo Park is currently seeking customer service motivated professionals to join our team at the Calgary International Airport in the position of Call Centre Agent.

Why Join Indigo?

Growth in a dynamic and supportive team
Employee Referral Bonuses
Sites easily accessible by public transit

What Would You Be Doing?

Assist passengers/customers via telephone and intercom, with any type of parking and payment issues of all parking lots including employee lots
Answer calls of general inquiries (i

e:
rates, garage heights)

Answer calls from emergency stations
Track equipment station issues
Conduct license plate searches for lost tickets
Communicate directly and empathetically to alleviate timesensitive passengers/customer's inquiries
Dispatch Enforcement Officers to assist passengers/customers for a vehicle boost
Monitor queues and operational ticketing processes using internal tools and systems to ensure smooth functioning and successful ticketing in and out parking
Triage appropriately by using good judgment, to accelerate incident resolution while balancing competing priorities
Observe security monitors to detect parking or property crimes
Observe security monitors to assist airport security for possible potential breach of public safety

What Are We Looking For?

Speak English well and communicate effectively
Confidence in using monitoring tools and the telephone system
Must be pleasant and cordial
Possess superior customer service skills
Extremely organized
Works well in a fastpaced environment
Punctual, mature and reliable
Ability to take charge of situations and use good judgment
Must be a team player
Must have working knowledge of monitoring systems, intercoms and telephones
Able to work Saturday, Sunday and Stat Holidays 10pm 6:30am
The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._