Technical Service Representative - Warwick, Canada - AkzoNobel

Description

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

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2023 Akzo Nobel N.V. All rights reserved.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company wood coating products, services, equipment, and documentation in acquiring new business and in maintaining multiple existing customers.

Total Compensation

• Annual base Salary of $65,000.00 to $78,000.00
• 15% Annual Bonus based on personal and corporate performance.
• $800 monthly vehicle allowance plus paid mileage
• 3 weeks' vacation + 5 personal/Sick days + company determined floater days.
• Pension Plan after 6 months of employment.
• Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) and more.
• Virtual Healthcare
• Fitness Reimbursement
• Employee Assistance Program.

Job Placement

In this commercial role, you will work remotely from a specified territory and are not required to report to a designated AkzoNobel site. The territory covered is mostly in Quebec but the Technical Service Representative can be called on to serve in Ontario and New Brunswick.

Principal Responsibilities

• Provide complete technical support to customers by proactively problem solving, analyzing product-related issues, including on-site analysis and actuations.
• Manage complex customer complaints and perform laboratory analysis of the issues when needed. Communicate with Lab and/or Quality Control department to establish corrective actions.
• Actively participate in key phases of the sales process to prospects by gathering customer needs and requirements, attending testing processes for the implementation of new products and technologies in cooperation with Sales & Marketing organization to help build the customer strategy plans.
• Develops long-term relations with customers including their technical staff, to keep and to extend the business.
• In our CRM tool, provide timely updates and reporting in regard to visits, progress reports, action reports, customer complaint cases, regulatory requests.

Job Requirements

• Experience: 3-5 years of work experience in the paints and coatings industry in any B2B industry environment.
• Education: Bachelor's degree in chemical engineering, chemistry, or related field preferred - all may apply.
• Language Skills: French, written, read, and spoken is required. English, written, read, and spoken is an asset.
• Computer skills: Good computer literacy including using e-mail, the internet and Microsoft Outlook programs such as Word and Excel.
• Communication Skills: Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
• Travel: Must be willing to travel to various customer locations within Canada and spend an average of 2 overnight per week. The successful candidate will also be able to periodically travel to the USA.
  
  

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 38563