Client Support Specialist - London, Canada - London Health Sciences Centre

London Health Sciences Centre

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Period:

Open:
January 21, 2023

Deadline:
January 28, 2023

Non-Union

Department Name:

Client Support, Information Technology Services

Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support. They resolve basic technical questions and work on hardware/software/network problems related to individual computer access. Client Support Specialists may also be responsible for monitoring the hospital's Data Centre operations, to ensure availability, performance, security and reliability - including operating procedures, system back ups/restores and system maintenance procedures

Client Support Specialists must have excellent verbal and written communication skills, a pleasant phone manner, and the ability to communicate effectively with technical and non-technical Clients with varying levels of computer knowledge.

Regular Full-Time

Rate of Pay:
$27.40 per hour - $34.26 per hour

Hours of Work: 37.5 hours per week

Qualifications:

Successful completion of a College diploma in Computer Science, Computer Networking, or Computer Specialist
A+ Hardware Certificate, MCSE or CNA preferred
Minimum (1) year recent, related experience in a high volume computer support environment
Demonstrated technical and analytical skills
Basic understanding of project management and project leadership
Demonstrated proficient problem resolution and troubleshooting skills and aptitude
Excellent customer service and interaction skills
Demonstrated strong organizational, record keeping, and timemanagement skills
Demonstrated effective communication (both verbal and written)
Ability to work cooperatively within a team environment
Demonstrated ability to take the initiative and be resourceful
Demonstrated commitment to the principles of patient and family centered care
Demonstrated knowledge of and commitment to patient and staff safety
Demonstrated practice and commitment to LHSC's Mission, Vision and Values
Demonstrated ability to attend work on a regular basis

Immunization Requirements:

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.