Service Desk Technician - Abbotsford, Canada - All-Fab Building Components

All-Fab Building Components

Verified Company

Abbotsford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position is the first point of contact in our technical troubleshooting and support duties for the company. It involves analyzing any level of technical request. Determining its priority and providing guidance and/or resolutions. The Service Desk Technician escalates to or requests assistance from other team members within the All-Fab Group IT.

All requests are within a Help Desk system that is monitored and kept current within the team and with the customer.

This position supports an extensive amount of technology

General categories are:

Business class hardware in a Microsoft and Android centric environment
Computerized Industrial Machinery
Vehicle bound technologies
VoIP services
Business class and manufacturing software

The Service Desk Technician, [a Tier 1] role, responsibilities are;

Acting as first point of contact for incoming support requests
Verbal and written technical support
Ability to follow established IT procedures, within a helpdesk system
Triaging Helpdesk Requests
Resolve problems with and on behalf of customers
Online and in person
In a multitasking environment
Providing solutions using internal and external knowledgebase
Work with 3rdParty support on behalf of or with customer
Research
Deploy new technologies and equipment
Improving Customer Education
Assist in maintaining IT policy and procedure
Promote new IT services and standards
Documenting
Fully record, track, and document all work related activity
Develop technical and end user and internal documentation
Learning and improving both independently and as an IT team member
Participate in Team workshops for continuous improvement
Assist other department members on projects
Participate in technical selfimprovement and training courses

Qualifications

Strong customer service attitude
Strong verbal and written communication skills [English]

Time Management capability

Priority and Focus
Ability to work with mínimal supervision
Ability to work independently and in a team
Technical knowledge & troubleshooting skills
Preferred above average knowledge on business class technology
Knowledge of network connectivity standards
Knowledge of Active Directory and server services an asset
Education and Experience
Minimum 35 years of experience in an IT helpdesk role
Twoyear Diploma in IT from recognized college or university or equivalent is strongly desirable
Microsoft MD100/101, COMPTIA A+ and ITIL certifications is considered an asset
Manufacturing experience preferred

Other Requirements