Customer Practice Lead - Sydney - NSW
1 week ago

Job summary
The Customer Practice Lead – Process Design and Governance is the design and governance owner for customer-facing processes across the account lifecycle. This role leads defining how we manage accounts how we assure services and how we orchestrate growth with Salesand then runs the governance rhythms that keep those processes compliant measurable and continuously improving.- Lead the design maintenance and governance of end-to-end customer processes across Account Service and Sales motions ensuring clear handoffs and effective change control.
- Run predictable governance rhythms weekly bi-weekly monthly quarterly that surface risk early ensure compliance drive data-led decision making.
Job description
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