Customer Service Representative - Winnipeg, Canada - Cabela's

Cabela's

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

Reporting to the Call Centre Supervisor, our Customer Service Representatives are responsible for providing legendary customer service when answering customer phone calls to process orders, answer general inquiries and address customer issues in an inbound call centre environment.

Location:
Onsite at the corporate office - 25 De Baets St., Winnipeg

Job Type:
Part-time, Temporary.

Work Hours:
We are currently seeking customer service representatives with daytime availability between 7am -5pm, Monday - Sunday.

Responsibilities:

Process customer orders
Troubleshoot to resolve customer order issues and escalate priority customer issues as required
Provide customers with product and service information
Research requested information using available resources
Follow up on customer calls when necessary

Requirements:

Professional telephone etiquette
Strong verbal communication skills
Strong customer service, problemsolving, and interpersonal skills
Basic computer skills
Must have open availability to work a variety of shifts
Ability to speak French is an asset
Previous customer service, call centre, or sales experience an asset

Call Centre Hours of Operation:

Monday to Friday: 7:00am 9:00pm
Saturday, Sunday, & Holidays: 8:30am 5:00pm

Accommodations are available upon request during the assessment and selection process.

Benefits:

Enjoy discounts on retail merchandise, our restaurants, worldclass resorts and conservation attractions
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

Cabela's