Manager, Service Assurance - Regina, Canada - eHealth Saskatchewan

eHealth Saskatchewan

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services.

Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "collaborate to transform healthcare through the use of information and innovative technology".

It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users.

Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics.

Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record.

eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role

Responsibilities

Accountable for leading strategic planning, development, implementation, monitoring and evaluation of the eHealth Service Desk;
Establishes strong working relationships and facilitates ongoing collaboration with stakeholders across the province;
Develops an annual work plan, including objectives, timelines and outcomes in consultation and collaboration with external and internal stakeholders;
Develops, implements, monitors and evaluates quality assurance and quality improvement initiatives by continually evaluating Service Desk goals, objectives and procedures;
Establishes and facilitates committees and working groups as required to support Service Desk planning, development, evaluation, and quality improvement;
Responsible for data analysis and report development for utilization management, quality assurance, demand and capacity analysis, and program evaluation;
Effectively prepares, controls, and evaluates the annual staffing and operating budgets, and is responsible for the completion of budget forecasts and variance reporting for the services/programs they oversee;
Sets performance expectations with individual staff members, identifying short and long term goals, and conducts annual performance reviews for staff and provides ongoing feedback and leadership to staff regarding performance expectations;
Responsible for the development of a communication plan to ensure transparency to stakeholders and the development of a formal issues management process to handle stakeholder concerns and to improve the service(s) delivered; and
Acts as a role model reflecting the vision, mission and values of eHealth Saskatchewan and the philosophy of clientcentered care.

Experience & Qualifications:

Postsecondary degree in business, IT or health related field;
Have minimum 5 years management or successful team coordination experience;
Minimum 5 years working in the IT services field; and
Strong understanding of ITIL best practices, ITIL certification is preferred.

If this role sounds like the opportunity you've been looking for to showcase your abilities - we'd love to hear from you

We are committed to workplace diversity.

Number of Openings: 1

Closing Date:
Jul 17, 2023, 12:59:00 AM