Sales and Catering Coordinator - Surrey, Canada - Civic Hotel

Civic Hotel

Verified Company

Surrey, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Civic Hotel, Autograph Collection, is a bold landmark that merges BC's artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station.

Civic Hotel proudly stands at the intersection of now and next, the great city center's icon.

Why Join Our Team?

Role Summary

Reporting to the General Manager, you will support the sales team by ensuring the successful organization and operation of sales administration processes and group activities within the hotel.

You will communicate closely with our clients to make sure that all contract details are accurate. You will coordinate with hotel operations teams to ensure seamless execution of hotel events and group arrivals.

Key Accountabilities

Respond to inquiries - inbound phone, written, advertising, tradeshows
Maintaining an accurate and effective electronic database for the Sales & Catering Department
Receive, book & coordinate catering events and group guest room blocks
Deliver immediate professional and courteous service to all guests
Assist sales managers with property tours, familiarizing customers and potential customers with property features, products and services
Be proficient in selling the customer benefits of our guest rooms, function space and catering for Civic Hotel
Prepare all materials necessary for sales trips, trade shows, and other sales activities
Participate in weekly sales, revenue, and food & beverage meetings
Prepare proposals, BEOs, and group contracts, ensuring folio is complete and payment details in order prior to event/check-in date
Distribute BEOs and group contracts to appropriate departments & communicating any changes as necessary
Post daily reader board function information
Complete other duties as assigned by the sales and catering management

Education and Experience

24 years of successful work experience in a hotel sales or food and beverage environment
Postsecondary hospitality education an asset

Skills and Abilities

Possess a professional, positive and upbeat attitude
Be a selfmotivated team player with strong interpersonal skills
Organization skills, accuracy and attention to detail
Ability to work with limited supervision
Demonstrate a superior customer service philosophy
Knowledge of food and beverage and sales processes
Excellent written, verbal, and listening skills
Ability to successfully handle many diverse projects simultaneously
Ability to effectively use business software including Microsoft Office Suite and G Suite
Experience with Marriott's Sales and Catering tools an asset

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