Service Manager - Surrey, Canada - The Jim Pattison Auto Group

The Jim Pattison Auto Group

Verified Company

Surrey, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share.

The Jim Pattison Auto Group's relentless commitment to customer satisfaction has allowed us to grow into one of Canada's largest companies.

We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required experience and interest to apply.

Jim Pattison Chrysler Jeep Dodge has a new opportunity for an experiencedService Manager to join our team

Responsibilities:

Strong leadership, motivation and recruitment skills able to effectively build, develop and manage a team to increase production and customer retention.
Implements and supervises a system to provide excellent customer service.
Makes customer satisfaction a priority, by ensuring that personnel interacting with customers are responsive, courteous and respectful.
Plans the objectives of the service department with his/her supervisor, and attains these objectives.
Keeps uptodate on new equipment and tools and makes purchasing recommendations.
Keeps abreast of federal and provincial regulations and municipal bylaws governing the activities of the departments he/she supervises, such as those concerning Occupational Health and Safety regulations, WHIMS, the removal of hazardous waste, etc.; understands them and ensures that they are observed.
Works closely with staff members reporting to him/her to find ways to increase the profitability of the entire dealership.
Endeavors to promote cooperation and a team spirit within the departments he/she supervises, as well as with all other departments.
Evaluates the performance of the personnel in the departments for which he/she is responsible, at regular intervals.

Education and Experience:

Previous management experience in a dealership is required.
Minimum 5 years of experience in a dealership management role.
High school diploma or equivalent required.

Technical Skills:

Some knowledge of CRM software.
Advanced proficiency in Microsoft Office Suite.
Demonstrate a high degree of accuracy, sound business judgment and attention to detail.
Ability to identify and resolve issues effectively and efficiently.
Knowledge of rules surrounding confidentiality, information governance and data protection.
Excellent organizational and realistic time management skills.
Clear, concise and professional written and verbal communication skills.
Driver's license in good standing and clean driver's abstract required.

We thank all applicants; only those selected for an interview will be contacted.