Registrarial Specialist - Calgary, Canada - SAIT Polytechnic

SAIT Polytechnic

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation.

We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.

The Opportunity

Reporting to the Manager or Team Lead of the portfolio at Office of the Registrar (OTR), the incumbent in the Registrarial Specialist - Domestic Admissions & Transfer Affairs role supports OTR's strategic priorities of domestic enrolment growth, student success and operational excellence by providing exceptional service to domestic applicants and all students seeking transfer credit.

A commitment to excellence, service, and a willingness to adapt and assist as needed are expectations for all staff.

The incumbent will work closely with the Team Lead and/or Manager and OTR Leadership to maximize admission fill rates and provide seamless student experiences.

IMPORTANT NOTE:
This posting is for two (2) temporary positions with different contract end dates.
The Role
Service Focus - 30%

Provides innovative high-quality advising service to applicants, current students and other interested parties concerning SAIT policies and procedures pertaining to student life cycle for enrolment, admissions and transfer affairs.

Provides information and assistance to applicants and students regarding admission and transfer affairs
Develops relationships with recruiters, academic advisors and accessibility colleagues to support their training and to work collaboratively
Acts as a key contact for applicants, new students, the schools and other student Services ensuring a culturally sensitive approach and appropriate communication style, demonstrating flexibility, and understanding of diverse cultural needs

Admissions, Enrolment & Transfer Affairs - 60%
Actioning OTR enrollment management tasks, such as monitoring enrolment numbers and program seat availability

This role has access to Banner and uses Slate as a primary business tool as other systems and authority for daily decision making around admission, cancellation, and deferral decisions.

Collaborating with our partners in accessibility when medical validation is required to inform deferral decision making
Proactively guides, advises and assists applicants with respect to programs, admission requirements, and/or transfer related inquiries.
Assists with complex investigations into the student record to resolve admission and enrolment related issues.
Ability to investigate admissions standing, cohort, curriculum, and student record with an in-depth understanding of impact on enrolment.
Assists with the development and implementation of the strategies to maximize program admit rates, conversion, and the mitigation of melt
Audits and ensure the student record is set up for optimal student experience.
Demonstrates in depth understanding of the interconnectedness of the student record from curricula, to admit through program progression to graduation
Validates the accuracy on reflects accurate approved program curricula, information and student processes, including accurate forms and up to date fee schedules, deadlines, admissions information that align with policy and procedure
Evaluates Student documents including external transcripts and making decision on equivalencies of out of province, foreign documents, credentials as they relate to SAIT's stated admission requirements and for transfer equivalencies
Supports implementation of admission cancellations and initiates related refunds when required
Analyzes mass quantities of data, filter, and manipulate to demonstrate a story that can drive decisions on process and practice
Troubleshoots and resolves curricula and program information to create a seamless experience from admissions to enrolment
Uses data to drive decisions and support the development of OTR strategies to improve processes.
Uses multiple software platforms at an advanced level
Demonstrates deep system knowledge and advanced level use of MS office 365 tools, specifically excel, word, and access

Problem Solving, Communication and Collaboration - 10%
Contributes to student communications content and review in their area of expertise and provide content for student communications related but not limited to admissions, enrolment and transfer affairs
Maintains excellent working relationships with staff, internal departments and schools to provide optimum service to applicants and students
Is flexible in busy periods (e.g. during semester start-ups) to assist all other members of admissions, enrolment and transfer affairs staff with overflow work when required
Actively participates in team meetings and participates in strategic enrolment management initiatives as appropriate
Initiates professional communications with applicants to resolve outstanding admission requirements (transcripts, admission-related supporting documents)
Communicate with staff in OTR and ot