Member Experience Representative - Chilliwack, Canada - YBC

YBC

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:
August 3, 2023

Position Title**:
Member Experience Representative

Location:
Bob Chan-Kent Family YMCA Hocking Ave, Chilliwack, BC V2P 1B4)

Terms:
Permanent, Part-Time, 8-24 hours/week

Shifts:
Sunday from 9:15 am-2:15 pm, and weekday afternoon/evening

Start Date:
As soon as possible

Salary:0-500 hours $17.25 per hour

hours $17.77 per hour

hours $18.30 per hour

1500 + hours $18.85 per hour

Reports To:
Supervisor, Member Experience

Nature & Scope:

The Member Experience Staff works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch.

The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and member programs and services within the branch.

The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

The work is performed within established practices and involves routine duties.

Tasks are performed under general supervision and duties are assigned with detailed or specific instructions as to methods and procedures to be followed.

Major Responsibilities:

Promote membership and program sales and services in a positive and professional manner
Provide facility tours through YMCA standards
Meet and exceed projected sales targets
Provide exemplary customer service to all members, guests, and participants in all program areas
Engage in phone calls and engage in member retention calls
Provide assistance and support in program areas including fitness and child, family, youth programming
Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
Diffuse conflict and stressful situations through a Nonviolent Crisis Intervention methodology
Assist with training new staff/volunteers in procedures and practices
Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff

Requirements:

Current Standard First Aid and CPR-C & AED certificate
Computer proficiency, including Microsoft Office and CRM systems experience
Experience with ActiveNet an asset
Excellent communication and interpersonal skills with customer service orientation
Experience in a fitness facility or recreation centre an asset
Conflict resolution training an asset
Fitness Theory, Group Fitness certification and/or Personal Training an asset
3 professional references.

**Application Deadline: Ongoing