Event Based Av Specialist - Toronto, Canada - BMO Financial Group
Description
33 Dundas Street West Toronto Ontario,M5G 3C- The Event Based AV position has a primary responsibility to provide and ensure a high level of customer service and time sensitive delivery of audio-visual services while encompassing Being BMO.
This is a highly visible role providing support to our BMO Place Conference Centre spaces._- Position Overview:_
- _ Setup and operation of audio visual equipment including display panels, projectors, internal BMO laptops, external vendor laptops, network communication equipment, microphones, cameras, VOIP, teleconference equipment, IP, SIP video conference equipment._
- _ Vendor relationship contact for existing multimedia suppliers and AV service providers._
- _ Provide attentive, accommodating, professional and technical support requested by BMO Executives, BMO Board of Directors, senior management teams, leadership councils and distinguished guests._
- _ Support meetings/events that are time sensitive, often highly confidential, fast paced and highly visible within a scrutinized environment._
- _ Focus on a positive high-level customer experience and communication following BMO guidelines; address complaints and resolve problems._
- Qualifications:_
- _3 years in the AV and/or IT Industry._
- _ Excellent Relationship Management skills._
- _ Exceptional oral and written communication skills, with the ability to present, communicate, and simplify complex information._
- _ Strong problem-solving skills within the technical field._
- _ Sound understanding of best in class business processes._
- _ Exceptional customer service._
- Knowledge and Skills:_
- _ Provide continuous improvement solutions at both the customer and departmental level._
- _ Able to accommodate flexible work arrangements._
- _ Autonomous - able to act independently on behalf of the department with defined objectives and direction._
- _ Able to respond quickly to ad-hoc requests._
- _ Strong technical aptitude._
- _ Proficient in Windows, MacOS, iOS, iPadOS and Microsoft Office Applications._
- _ Experience with networks in both corporate and dedicated environments_
- _ In-depth knowledge of professional video switchers, streaming software, media servers, microphones, broadcast cameras, stage lighting; AV over IP including Dante, NDI and other protocols._
- _ Experience with Cisco Video Conferencing equipment, WebEx, Microsoft Teams, other collaboration systems and platforms._
- _ Troubleshooting videoconference issues, system errors, logical audio visual issues troubleshooting, co-ordinating break/fix when required._
- _ Must be comfortable running high profile, highly visible internal company live events with a high level of customer service._
- _ Maintain a working knowledge on industry trends, tools and innovations. _
- _Follow BMO's expense management directive and identify possible cost savings measures, and provide a competitive advantage in a functional, practical, customer focused manner._
Compensation and Benefits:
$60, $111,700.00
Pay Type:
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.
For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.
We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
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