Canadian Document Services Administrator - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Canadian Document Services Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units.

This role plays a key role in ensuring effective production and handling of incoming and outgoing mail and couriers and will be responsible to ensure service standards are met and strict quality targets are adhered to for a variety of tasks.

Main Accountabilities:

Opening, sorting, prepping, and distributing incoming mail, including digitally scanning of some documents
Receiving and distributing incoming courier using electronic tracking software
Sealing and stamping outgoing mail
Preparing outgoing courier shipments and creating digital waybills
Receiving and sorting daily internal system generated output
Perform production tasks such as sorting and collating of documents
Accountable for accuracy and quality throughout production process, ensuring clients receive proper documents
Accountable for understanding the endtoend processes for Canadian Document Services
Responsible for communicating change that could lead to positive process enhancements
Recognizing what needs to be done to meet customer and business needs
Updating digital databases and completing investigations for return mail
Entering key metrics into Excel spreadsheets
Creating and developing spreadsheets for tracking

Competencies:

Excellent problem solving and analytical skills with the passion and skill to respond to high priority investigations and escalations
Personable and friendly with a focus on building relationships with all levels of the organization
Selfstarter who takes ownership and has a positive attitude
Must adapt to change quickly and be a role model for fellow team members
Team player, willing to contribute and help others and offer guidance
Strong organization and time management skills and ability to prioritize
Strong written and oral communication skills
Ability to work independently with minimum direction and frequent interruptions
Be an active learner
Able to maintain a high level of productivity, accuracy and attention to detail at all times
Able to work in a fastpaced environment with multiple priorities and conflicting deadlines
Able to recognize opportunities to initiate change that will increase the department's efficiency
Ability to interact with and effectively communicate with Team members
Flexibility in the face of changing priorities and timeline pressures
Display professionalism at all times

Assets:

An understanding of the Insurance Business

Notes/Unique Requirements:

Ability to lift items weighing 50 to 75 lbs and be on their feet for extended periods of time.
Ability to handle fluctuating work volumes.
Ability to work in a fastpaced environment.
Ability to work overtime with mínimal notice when volumes dictate.
Limited vacation during peak seasons.
Ability to be on your feet for extended periods of time.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

39,200/ ,000/49 000

Job Category:

Office Administration

Posting End Date:

26/02/2024