Security Command Centre Operator - Burnaby, Canada - Paladin Security

Paladin Security

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Security Command Centre Operator

In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province.

The Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors.

The Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

Our Operators must have the ability to direct, communicate, and instruct officers in the field as necessary.

This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

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RESPONSIBILITIES:

Monitor and dispatch alarm events and live crime in progress via video monitoring?
Initiate afterhour emergency service calls and security requests

Triage technology and security systems deficiencies through the service request process
Conduct surveillance, patrol, access control, and technical analysis

Record and maintain incident reports and evidence packages
Adhere to established departmental procedures and Municipal, Provincial, National, and Industry Standards
Use exceptional customer service skills while remaining calm and focused in stressful, highpressure situations, adapting quickly in a dynamic environment
Actively listen to the caller to summarize key points of information and enter them into the computer system
Actively seek winwin solutions, always maintaining professionalism in cases of healthy conflict and in supporting / managing differences of opinion
Maintain a working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.)?
Provide support to our internal customers
Conduct daily assigned compliance audits?

QUALIFICATIONS:

Minimum 1year of work experience in the security industry
Minimum 6months work experience in:
A Control Centre, Security Command Centre or Call Centre environment; and,
Administrating a Security Access Software program (Lenel, GE, DSC, Keyscan, etc.); and,
Using integrated software security (CCTV, Access, Intrusion); and,
Automatic Call Distribution (ACD) systems, Telecom IP phone service, and operation; and,
Photo ID software, hardware, HID card product line; and,

Programming and monitoring with integrated software (ex. Lenel, Bold, DSC, GE, Europlex, Keyscan)

Operational knowledge and working understanding of alarm receivers and servers (ex. BOSCH, Surgard)?
Experience in a professional setting and providing a positive customer experience
Strong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpm
Ability to work independently in a varied and fastpaced team environment while maintaining objectivity, situational awareness, and cognitive flexibility for demanding events to happen at any time during your shift
Excellent time management, organizational & prioritization skills
High level of discretion and the ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations?
Thorough knowledge of security and threat/risk assessments

Paladin Security:
Making the World a Safer and Friendlier Place because we
CARE
We are looking for experienced
Security Operators to join our team

Become an integral part of the safety and security team and help coordinate the emergency response for Critical Infrastructure in the Province.

This is a great opportunity to gain experience working at one of the most sophisticated Security Alarm monitoring and security command centers in North America and be part of a high-performing team.

Additionally, you will receive exposure to an enterprise security environment that's truly integrated in terms of implementing industry-leading security-based technology and security systems to mitigate risk including drones and other technology.

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PALADIN OFFERS YOU:

Career advancement opportunities and ongoing training
Ergonomically designed workstations, including standing desks
Rewards and recognition, including monthly Client Service Awards, Superstar, Performance & Performer Awards
Extensive Health, Medical, and Dental Benefits + our Wellness program
Competitive compensation the starting hourly pay rate for this position is
$19.50/hour, and increases up to
$25.33/hour as experienced is gained and ongoing training is completed.