Trade Floor Desktop Support - Toronto, Canada - BMO Financial Group

BMO Financial Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

100 King Street West Toronto Ontario,M5X 1A1

The Trade floor desktop support specialist provides real time onsite support and will be responsible for maintaining stability and improving productivity.

Team is onsite on the BMO Trade floor providing IT support for all the Traders' and support staff needs. This is a very dynamic fast-paced environment requiring high energy individuals with desktop skills to support Traders.

_ Requirements:
_
5 Years professional experience working in trading, financial services, health sector, pharmaceutical or legal.

Excellent communication and interpersonal skills

Focus on customer service satisfaction

Excellent troubleshooting skills

A+
Network +

VMware experience is a plus

_ Characteristics:
_

This role requires accountability and diligence. You will be expected to follow up and provide timely updates as well as handing off work efficiently to your team. Information sharing is key to our success.

Responsible for managing a client base of ~350 Traders including desktops and peripherals, VDI's, Laptops, Surfaces, Thin Clients, IPC turrets, Printers, iPhone and headsets.
Day to day deskside support with shifts covering 6:00am to 6:00pm weekdays as well as flexibility for occasional evening and weekend assignments.
Windows 10, Office 365 environment
Level 1 video Conference support
Digital workflow management via Service now incident tracking (MAC's CRQ's)
VPN support
Onboarding and off boarding users
Ordering Hardware for deskside devices and Work from home.
Help with deskside projects as required
Supporting traders in the office and working from home
Supporting DR site and DR tests
Help with planning and executing moves
Possesses strong technical and/or business functional knowledge of systems, timing and dependencies
Requires high level of professionalism, strong problemsolving skill, ability to quickly learn new technologies
Leads/Conducts incident recovery and detailed root case analysis
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution
Identifies opportunities to strengthen operational capability, such as: sharing expertise to promote technical development, mentoring employees

We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.