Manager, Aldaview Services - New Hamburg, Canada - Tri-County Mennonite Homes

Tri-County Mennonite Homes

Verified Company

New Hamburg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose
To provide leadership and supervision to front line staff and ensure that supported people receive quality support.

Key Performance Measures

Accuracy and clarity of required documentation
Orientation and training of front line staff
Quality of support to supported individuals
Scheduling requirements
Annual performance appraisal

Key Accountabilities

Staff Supervision
Conduct regular staff team meetings
Ensure that direct reports are given appropriate training
Ensure that new staff receive orientation
Conduct performance appraisals on direct reports prior to completion of probation and thereafter annually
Ensure all shift duties are carried out by staff
Participate in recruitment and hiring of front line staff
Engage in ongoing development of all staff

Documentation & Finances

Ensure accountability of all client personal finances
Ensure that support plans are developed and appropriately executed
Ensure all health and safety requirements in each location are completed
Support staff in the development, implementation and evaluation of all support plans, protocols and health and safety needs of the individuals supported

Family & Public Relations

Assist staff with nurturing positive family/caregiver relationships
In consultation with the Executive Director, determine appropriate response to families when concerns arise
Participate in community activities that increase awareness of Aldaview Services
Ensure staff understand the impact of being good neighbours
Advocate for Community inclusion for all individuals receiving supports

Team Building and Evaluations

Build and sustain teams that are capable of delivering quality work and meets goals.
Establish effective working relationships with direct reports by:
Soliciting opinions related to: the work environment; potential changes affecting their work; and continuous improvement opportunities
Providing opportunities for the further development of their skills and knowledge.
Promoting workplace wellness initiatives
Promote and optimize teamwork by:
Setting the context for effective co-operation and teamwork within and between staff teams
Clearly articulates the linkage among team members' roles
Using Core Competencies framework for Developmental Services
Manage performance of direct reports by:
Setting appropriate goals and objectives
Assessing skills and knowledge gaps, allocating resources to address skills and knowledge gaps
Assessing performance and providing direct reports with a clear understanding of performance standards and expectations

Professional Competencies

Values & Ethics

Clear about the purpose of the role, understands the context within which the role is fulfilled, understands what needs to be done and how to achieve it

Leading Others

Implements and promotes the TCMH mission, vision and values
Behaves in a manner that fosters trust, good communication and strong teamwork by being open and transparent
Helps set team objectives and ensures that the teams work diligently toward accomplish objectives
Assists with policy development as required
Possesses good judgment and integrity with the tenacity and ability to followthrough
Able to develop effective working relationships at Aldaview and across TCMH divisions
Takes responsibility for own continuing education
Demonstrates qualities and behaviour that reflects values and ethics of the profession
Able to create accurate and objective assessments of what needs to be done and in what order
Demonstrates a sense of social and moral responsibility and upholds the TCMH values
Follows organizational policies and ensures front line staff do the same

Creativity & Problem Solving

Able to identify opportunities for improvement that are both practical and resourceful and in the best interest of staff and supported people.
Able to learn from experience and experimentation.
Able to understand the changing and multiple current and future needs of supported people with a view to providing what is best for the individuals
Ability to manage change within teams and across the agency

Qualifications

Post secondary education/certificate or related experience
13 years management experience and training in the social services sector
Working knowledge of Microsoft Office Suite
Proven ability to mentor and develop staff
Sense of responsibility, integrity and confidentiality
Ability to multitask and meet deadlines
Possess welldeveloped verbal and written communication skills
Welldeveloped interpersonal skills and demonstrated ability to interact efficiently and courteously with supported individuals, public, employees, families and volunteers
Ability to demonstrate resource management, and the ability to maintain neat work area
Good organizational skills
Ability to work independently and within a team environment

Key Relationships