Admitting Clerk - Stockton - American Advanced Management

Description

POSITION SUMMARY

Responsibilities include but are not limited to arrange for the efficient and orderly pre‑admission and/or admission of inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. Must be able to perform jobs in all patient care and operational areas subject to reasonable accommodations. This is a union position.

ESSENTIAL JOB FUNCTIONS

• Accepts reservations for scheduled, direct, and emergency admissions and completes registration forms timely, efficiently and accurately.
• Explains hospital policies regarding deposits, insurance benefits, parking, personal items, and visitation. Collects monies for deposits to meet deductibles, co‑insurance and/or co‑pay when appropriate.
• Provides information regarding patients' rights, advanced directives and HIPAA.
• Arranges for the safekeeping and return of patient's valuables.
• Prepares patient identification band, provides information regarding compliance mandates and obtains necessary signatures and arranges for escort of patients to applicable unit.
• Recognizes and adjusts communication approach based on age of patient and/or family members.
• Demonstrates competency in the use of department equipment, i.e., copy machine, facsimile machine, computer, scanner and various printers.
• Keeps the Director and/or Supervisor apprised of unresolved situations and unusual occurrences.
• Demonstrates the ability to communicate with the public in a professional manner. Demonstrates the ability to be prompt, efficient, and capable of working in a fast‑paced atmosphere without compromising accuracy of work. Must be able to handle difficult situations with tact.
• Demonstrates the ability to decipher basic insurance coverages and communicate closely with insurance verifier regarding any unusual situations.
• Enhances professional growth and development through participation in educational programs, in‑services meetings and workshops. Attends all mandatory in‑services. Regularly attends staff meetings. Completes mandatory department specific training requirements.

Details: FTE: 1.0 (8‑HR Shifts) – PM (2:45 pm‑11:15 pm). Holiday Schedule A.

QUALIFICATIONS

Education

High school graduate or equivalent preferred. Completion of Office Skill educational program preferred.

Experience

• 5 years' experience in a clerical hospital setting preferred.
• Good oral and written communication skills.
• Accurately typing at least 35 words per minute preferred.
• Minimum of one (1) year computer knowledge.
• Medical terminology preferred.

Licenses/Certificates

None