Technical Support Specialist - Brampton, Canada - miAlert a division of Live Sentinel
miAlert a division of Live Sentinel
Brampton, Canada
Verified Company
2 weeks ago
Description
As a Technical Support Specialist at miALERT you will be responsible for resolving Tier 2 technical support issues in an efficient and highly professional manner.
You will be working with internal and external business partners to support and deploy our proprietary life-safety solutions as part of a small, highly supportive team.
Position Details:
- Fulltime
- Permanent position
Key tasks within this role include, but are not limited to:
- Resolve technical issues accurately and efficiently
- Documenting troubleshooting procedures
- Interfacing with our business partners on ongoing issues, with a strong focus on clear, professional communication and managing client expectations
- Occasional onsite work
- Different makes and models of routers and how to troubleshoot routing issues
- Core networking skills including subnetting, IP routing and DNS
- Operating and troubleshooting in a Linux environment
- Virtualization and container management
1+ years of experience in a technical support role, call center or customer service environment is preferred.
Submit your cover letter and resume in confidence for review.
Work Remotely
- No
Job Types:
Full-time, Permanent
Salary:
$50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- technical support: 1 year (preferred)
Ability to Commute:
- Brampton, ON (required)
Work Location:
In person