Call Center Coordinator - Edmonton, Canada - Midas - Edmonton 5392

Midas - Edmonton 5392
Midas - Edmonton 5392
Verified Company
Edmonton, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Call Center Coordinator responsibilities include:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center "scripts" when handling different topics
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Managing customer interactions on social media platforms
Job brief


Responsibilities:


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Managing customer interactions on social media platforms
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements:


  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • High school degree
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