Help Desk Support - Montréal, Canada - nugget

nugget
nugget
Verified Company
Montréal, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Job Description:


  • Taking ownership of assigned access requests in a reasonable delay
  • Must be fluent in English and French
  • Must be located in Canada
  • Ensuring IT Security and Compliance policies are followed before submitting requests to appropriate support teams
  • Providing status updates on outstanding requests and, if necessary, escalating them to be prioritized.
  • Going through weekly/monthly reports to ensure access deactivations or employee status changes have been processed.
  • Communicating with department managers to review consultant contract enddates
  • Collaborating with department resources to plan and coordinate deployment of new access
  • 100% remote
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