Food & Beverage Assistant Manager - Sun Peaks, Canada - Sun Peaks Grand Hotel

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter


Description

Accountabilities for the Role:


Service/Operations:


  • Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner.
  • Supervises food orders and ensures delivery of food & drinks and guest bills are brought in a timely manner
  • Ensures all checklists, requisitions and proper opening and closing duties are completed
  • Ensures Health & Safety Regulations are always adhered to
  • Assists in any F&B Department Outlet as business volumes dictate
  • Takes sections and waits on tables as needed based on business volumes
  • Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
  • Negotiates with the banquets/catering teams for use of conference spaces as needed
  • Negotiates with food & beverage suppliers to ensure the restaurant can operate at full service

Guest Experience:


  • Champions guest resolution using established SPG Standards of Service
  • Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
  • Drives customer loyalty by building individual connections with guests
  • Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
  • Solicits feedback from guests and provides ongoing suggested improvements to the F&B Managers
  • Resolves guest complaints and ensures health and safety regulations are being followed

Team Commitment & Collaboration:


  • Actively participates as part of the food & beverage hiring team while following SPG hiring processes, including screening, interviewing and reference checks
  • Assists the F&B Managers in training Bartenders, Servers, and Jr Servers on F&B operations
  • Supervises the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
  • Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
  • Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
  • Ensures team members have current knowledge of menu offerings and pricing
  • Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
  • Assists in emergency situations, making prompt decisions in the best interest of the guest and the Hotel
  • 12 Years of supervisory experience
  • Serving it Right Certification
  • Micros POS system experience
  • Excellent food and wine knowledge
  • Ability to work as a team as well as independently
  • Strong attention to detail
  • Ability to motivate and support a team in a fastpaced environment, creating an innovative culture
  • Passion for guest service and the proven ability to consistently anticipate guest needs
  • Excellent organization and time management skills with the ability to multitask

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience.

We value innovation and development that contribute to business success and personal growth.

We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.


A sneak-peak into some of the perks and benefits our Full-Time employees enjoy:

  • Full access Winter/Summer Season Lift, Trail and Golf passes
  • 3 weeks of paid vacation
  • Dining discounts within our hotel & resort outlets
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP
  • Eligibility for our 'Pay for Performance' incentive bonus program (after the qualifying period), awarded to our top performers
  • Participation in the RRSP and matching DPSP programs
  • Retail discounts in Resort owned outlets
  • Reciprocal programs with partnering hotels
  • Friends and family hotel rates
  • Continued professional growth and development opportunities

More jobs from Sun Peaks Grand Hotel