Food & Beverage Assistant Manager - Sun Peaks, Canada - Sun Peaks Grand Hotel

Sun Peaks Grand Hotel

Verified Company

Sun Peaks, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Accountabilities for the Role:

Service/Operations:

Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner.
Supervises food orders and ensures delivery of food & drinks and guest bills are brought in a timely manner
Ensures all checklists, requisitions and proper opening and closing duties are completed
Ensures Health & Safety Regulations are always adhered to
Assists in any F&B Department Outlet as business volumes dictate
Takes sections and waits on tables as needed based on business volumes
Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
Negotiates with the banquets/catering teams for use of conference spaces as needed
Negotiates with food & beverage suppliers to ensure the restaurant can operate at full service

Guest Experience:

Champions guest resolution using established SPG Standards of Service
Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
Drives customer loyalty by building individual connections with guests
Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
Solicits feedback from guests and provides ongoing suggested improvements to the F&B Managers
Resolves guest complaints and ensures health and safety regulations are being followed

Team Commitment & Collaboration:

Actively participates as part of the food & beverage hiring team while following SPG hiring processes, including screening, interviewing and reference checks
Assists the F&B Managers in training Bartenders, Servers, and Jr Servers on F&B operations
Supervises the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
Ensures team members have current knowledge of menu offerings and pricing
Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
Assists in emergency situations, making prompt decisions in the best interest of the guest and the Hotel
12 Years of supervisory experience
Serving it Right Certification
Micros POS system experience
Excellent food and wine knowledge
Ability to work as a team as well as independently
Strong attention to detail
Ability to motivate and support a team in a fastpaced environment, creating an innovative culture
Passion for guest service and the proven ability to consistently anticipate guest needs
Excellent organization and time management skills with the ability to multitask

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience.

We value innovation and development that contribute to business success and personal growth.

We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.

A sneak-peak into some of the perks and benefits our Full-Time employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes
3 weeks of paid vacation
Dining discounts within our hotel & resort outlets
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Eligibility for our 'Pay for Performance' incentive bonus program (after the qualifying period), awarded to our top performers
Participation in the RRSP and matching DPSP programs
Retail discounts in Resort owned outlets
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities