Food & Beverage Assistant Manager - Sun Peaks, Canada - Sun Peaks Grand Hotel
Description
Accountabilities for the Role:
Service/Operations:
- Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner.
- Supervises food orders and ensures delivery of food & drinks and guest bills are brought in a timely manner
- Ensures all checklists, requisitions and proper opening and closing duties are completed
- Ensures Health & Safety Regulations are always adhered to
- Assists in any F&B Department Outlet as business volumes dictate
- Takes sections and waits on tables as needed based on business volumes
- Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
- Negotiates with the banquets/catering teams for use of conference spaces as needed
- Negotiates with food & beverage suppliers to ensure the restaurant can operate at full service
Guest Experience:
- Champions guest resolution using established SPG Standards of Service
- Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
- Drives customer loyalty by building individual connections with guests
- Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
- Solicits feedback from guests and provides ongoing suggested improvements to the F&B Managers
- Resolves guest complaints and ensures health and safety regulations are being followed
Team Commitment & Collaboration:
- Actively participates as part of the food & beverage hiring team while following SPG hiring processes, including screening, interviewing and reference checks
- Assists the F&B Managers in training Bartenders, Servers, and Jr Servers on F&B operations
- Supervises the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
- Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
- Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
- Ensures team members have current knowledge of menu offerings and pricing
- Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
- Assists in emergency situations, making prompt decisions in the best interest of the guest and the Hotel
- 12 Years of supervisory experience
- Serving it Right Certification
- Micros POS system experience
- Excellent food and wine knowledge
- Ability to work as a team as well as independently
- Strong attention to detail
- Ability to motivate and support a team in a fastpaced environment, creating an innovative culture
- Passion for guest service and the proven ability to consistently anticipate guest needs
- Excellent organization and time management skills with the ability to multitask
What you can expect from us:
The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience.
We value innovation and development that contribute to business success and personal growth.We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.
A sneak-peak into some of the perks and benefits our Full-Time employees enjoy:
- Full access Winter/Summer Season Lift, Trail and Golf passes
- 3 weeks of paid vacation
- Dining discounts within our hotel & resort outlets
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Eligibility for our 'Pay for Performance' incentive bonus program (after the qualifying period), awarded to our top performers
- Participation in the RRSP and matching DPSP programs
- Retail discounts in Resort owned outlets
- Reciprocal programs with partnering hotels
- Friends and family hotel rates
- Continued professional growth and development opportunities
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