Administrative Assistant - Toronto, Canada - Legal Aid Ontario

Legal Aid Ontario

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

Home Location:
Provincial Office, Client Service Unit - Toronto

Secondary Location:
Not applicable

Reports to:
Manager, Resource Centre/Client Account Services

This position is represented by OPSEU, salary under review pending evaluation by Joint Job Evaluation Committee
Key accountabilities

Answers incoming telephone calls, taking messages as required and transferring callers to the appropriate member of staff or another agency.
Provides clients and the public with basic information regarding Legal Aid Ontario.
Triaging and setting up appointments for walkin and phone intakes for Client Service Unit.
Obtaining information from clients and uploading to appropriate file management system (e.g. PeopleSoft, Legal Files etc).
Responds to client status inquiries on files using the appropriate file management system.
Performing conflict checks using the various systems across each client service office.
Trains relief staff to operate internal telephone systems
Responds to panic button calls.
Assist with room booking system
Supporting occupational health and safety procedures within work space
Performs other duties as assigned (binding, scanning etc.)

Required skills & experience

Solid understanding of Legal Aid Ontario services including legal and financial eligibility.
Knowledge of the operations of Legal Aid Ontario to ensure calls are appropriately directed and queries are answered
Experience in frontline reception or customer service position including working with vulnerable clients.
Ability to manage competing priorities and prioritize tasks in a highpressure and fastpaced office environment.
Must be able to deal effectively and calmly with vulnerable clients, including those with mental health and/or addiction issues, both on phone and in person.
Physical Demands: Extended periods of sitting, mínimal supervision, ongoing telephone work and ongoing verbal contact with staff and the public, light lifting of office supplies.
Intermediate level skill in Microsoft Office programs and Adobe programs (PDFs etc.).

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Equity Statement

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.

Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community.

We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.