Employment Services Specialist - Edmonton, Canada - University of Alberta

University of Alberta

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SS HR Services:

Competition No.

Posting Date

Aug 31, 2023

Closing Date

Sep 14, 2023

Position Type

Full Time - Operating Funded

Salary Range

$56,040 to $76,820 per year

Grade

Hours

35
This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - Enterprise Square

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day.

We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department summary
Shared Services is a close-knit community, composed of smart, approachable service teams who collaborate, exchange knowledge and identify solutions.

Our expertise in developing, delivering and innovating the diverse catalogue of services we are responsible for supports the success of our university services.

We provide advice, guidance and leadership in process, quality and accuracy.

Ultimately, we create a human, positive experience when it comes to collaboration and problem solving to ensure the solutions meet the parameters and work efficiently for the university community.

Staff who join Shared Services can expect to feel empowered and supported to grow their careers with critical thinking, relationship building and ongoing learning opportunities.

The "Our Common Approach to Working Together" document, developed by our team, sets out how we work together and how we ensure a safe, healthy and inclusive environment for all.

Position summary
If you are a highly motivated, enthusiastic, team player who loves to make a difference, believes in service excellence and enjoys working in a fast paced environment then we are looking forward to welcoming you to our team in the new role of Employment Services Specialist

The ESS plays a pivotal role in investigating and resolving issues, managing potential and identified problems, and maintaining data integrity of the employment lifecycle process.

The position is responsible for oversight of all submission queues, prioritization of work, addressing any backlog issues, monitoring letters in flight, sharing updates with the team and running monthly reports.

Duties

Provides operational support in maintaining the business continuity of the employment services team by distributing and monitoring workload and identifying performance gaps and recommending solutions
Responsible for providing information and support for all audits related to all employment actions
Acts as a resource for ELA and identifies training needs of ELA's through analysis of recurring errors and problems and develop a training plan to address those needs
Provides ongoing training to HR colleagues in CoE on specialized employment processes and provides consultation on how to administer the terms and conditions of the agreements
Audit system data regarding terms and conditions of employment for all staff on a monthly basis through queries and investigation to ensure compliance with Collective Agreement, legislation, and policies and to correct data integrity issues or discrepancies.
Review daily work queues, dashboards and run queries and reports to assess and prioritize workload and distribution of tasks
Provide feedback and recommendations to improve internal system business processes, tools, and automation.
Include identified issues in the training plans, procedures, resources and knowledge based articles
Works with the HR Services leadership and Service Innovation team to find efficiencies and improve both support and academic processes.
Participate in projects for process improvement and other opportunities to reduce duplication.
Provides business process advice to project teams during system upgrades, enhancement projects or service reviews

Minimum Qualifications

Completion of a related University degree or diploma, along with extensive experience in a unionized human resource setting, preferably in a postsecondary education setting
A Certified Human Resource Professional (CHRP) designation is an asset