Lounge Agent - Ottawa, Canada - Swissport

Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you Swissport operates 50+ airport lounges across the world under the brand name of "Aspire Lounges".

Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and above all a fantastic experience before their flight, no matter the reason for the journey.

Job Summary
The Lounge Agent will take care of the operations on a rotation basis related to the check-in process at the lounge, overseeing the buffet, replenishing the buffet, servicing guest requests as well as having tasks of cleaning up tables after client use.

Your activities

• Always provide the passengers with an exceptional level of customer service
• Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and helping to maintain customer loyalty
• Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained
• Proactively assist operational staff, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes
• Keep all passengers in the lounge informed regarding their flight departure and any other information about their flight
• Provide information about the airport and its facilities (Flight schedules and airline information, directions to the departure gates, etc.) to the customers
• Responsible for restocking shelves and coolers; assisted with inventory check
• Collect dirties and support the back of the house, and ensure washroom checks are done
• Prepare and handle duties, to monitor the alcoholic consumption of customers
• Help serve customers at different areas in the lounge and bar
• Carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works
• Ensure that proper cleaning procedures are adhered to, and personal protective equipment (PPE) is always worn during the shift. Employees are expected to follow all health and safety regulations, enforced, and updated by the company
• Answer phone calls and other duties assigned as directed by the Lounge Supervisor

Your profile

• Available and flexible to work on various shifts (days, evenings, nights, weekends, holidays)
• English and French spoken and written
• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience in the F&B industry
• Smart Serve and Food Handlers Certificate
• Experience as a passenger agent or equivalent experience in the aviation field is an asset
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Communication and writing skills
• Ability to use computers and knowledge to work with Micro Soft applications (Word, Excel, PowerPoint)
• Good organizational skills and Ability to prioritize
• Positive attitude

What we offer

• Competitive pay rate
• Paid training
• Group benefits
• Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation