Assistant Manager Seniors Housing - Fort McMurray, Canada - Wood Buffalo Housing & Development Company

Description

Under the direction of the Manager Seniors Housing, the Assistant Manager is responsible for assisting with day-to-day operations of Rotary House Lodge and the self-contained properties, which constitute the Seniors Housing division of Wood Buffalo Housing.

• Ensures compliance with Supportive Living Accommodation Licensing Regulation, Lodge Assistance Program Regulation, Residential Tenancies Act and any other relevant legislation and regulation.
• Administer and maintain departmental budgets.
• Ability to manage complex and difficult situations in relation to seniors.
• Ability to communicate/interact with seniors in a fun and positive way is essential.
• In collaboration with the Manager, review the eligibility and approval of applicants.
• Review of income verification on all prospective residents.
• Monitor and maintain annual income reviews.
• Determine monthly rental amounts and adjustments of rents in accordance with regulation/legislation.
• Attend and participate in resident communication meetings.
• Ensure all efforts are made to collect outstanding rent and damages.
• Create and complete purchase orders and work orders.
• Identify and arrange for minor and routine maintenance repairs.
• Prepare monthly rental report for submission.
• Fill in for the Manager as designate when required.
• Be available for the regular rotation of Emergency oncall.
• Must be able to respond accordingly in emergency situations.
• Create and maintain staff schedules.
• Promote staff morale.
• Ensure team compliance with OH&S standards and workplace safety standards.
• Supervise staff workloads, monitor completion of duties, and implement necessary changes.
• Assist the Manager with training and orientating new/existing staff.
• Ability to provide thorough feedback to enhance individual performance, provide team members with written performance appraisals.
• Interact professionally with residents, family members, coworkers, contractors, and management.
• Working collaboratively with community agencies as required.
• Other duties as required.

• Minimum 3 years with supervisory experience.
• Previous experience working with seniors preferred.
• Demonstrated ability to work both independently and as a team member and to make decisions in a complex environment.
• Experience dealing with highly confidential information and sensitive issues.
• Ability to deal with vulnerable populations and make appropriate referrals.
• Exemplary customer satisfaction skills, including dealing effectively with residents, family members, co

• Ability to be compassionate and understanding when managing complex issues.
• Demonstrated leadership and organizational/time management skills are essential to this position as well as good communication and interpersonal skills.
• Exceptional computer skills, including MS Office (Word, Excel, Outlook) and Yardi.
• Ability to work within a unionized environment.
• Exhibit a desire to work with seniors.

• A University degree or Community College diploma or certificate in Business Administration, Property Management, Health Care/Social Services or relevant field.
• A combination of education and work experience acceptable to the employer will be considered.

• Work one weekend a month.
• Rotating oncall duty.
• Valid Alberta Class 5 Driver's License.
• Acceptable criminal record check.
• Proof of vaccination for Coid19.

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Vision care

• Monday to Friday
• Weekends as needed

• Do you have previous experience working with Seniors?

• DCS / DEC (required)

• Supervisory: 3 years (required)