Customer Service Box Office Representatives - Milton, Canada - Town of Milton

Town of Milton

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The FirstOntario Arts Centre Milton is an interdisciplinary arts venue that builds community and supports art and culture as part of everyday life in Milton.

We host a variety of
shows and events,
gallery exhibitions and
art programs and workshops for individuals of all ages and artistic abilities.

Position Summary:

Major Job Responsibilities:

Process ticket orders over the phone and in person
Process registration for department programs and workshops
Cash handling, payment processing and balancing daily bank deposits
Manage routine open and closing procedures for box office
Redirect customer inquiries as appropriate to community organizations and businesses
Keeps up to date on upcoming events and ticketing policies
Assist customers with inquiries and resolve any issues with topnotch service and professionalism
Provide support to the Duty Supervisor in the event of an emergency and oversee an evacuation if necessary
Comply with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
Remain flexible while on shift to support other cultural services positions
Executes other duties as assigned in accordance with department objectives

Education and Experience:

Grade 12 education; Postsecondary school diploma and/or Office Administration certificate or related education is preferred
Minimum two (2) years of experience in a customer service role
Proficient math skills and experience with cash handling and deposits
Proficient in Windows based software including Microsoft Outlook, Word and Excel
Knowledge of Recreational Management Software Systems Xplor or TixHub is preferred
Strong communication, organizational and customer service skills
Ability to multitask and adapt to changing priorities while dealing with interruptions
Ability to work well both independently and as part of a team
Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment

**Hourly Rate: $16.70