Technical Supervisor, Bodily Injury - Toronto, Canada - The Co-operators

The Co-operators

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Company:

CGIC

Number of Positions: 1

Language:
This role operates in English.

Work Model:
Hybrid

Alternate Title:
n/a

Additional Information:

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion.

We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Technical Supervisor, Bodily Injury, you will provide technical expertise and motivational leadership to foster a client service culture and exceed client expectations.

You will manage operational and technical process with a focus on continuous improvement and innovation to optimize efficiency and support the business strategy.

How you will create impact:

Leading a team and collaborating with peers to cultivate a change ready environment and successfully deliver on business objectives.
Supporting technical training and assisting with employee development by evaluating files to ensure policy interpretations, violations, assessment, negotiation and client service are aligned with respective guidelines, standards and legislation.
Building and maintaining positive working relationships with various service providers and partners.
Fostering an exceptional client service culture within your team, in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.

What to expect:

You will travel occasionally.
Extended work hours, including evenings and weekends, may be required.
As a leader, strict confidentiality is required with respect to sensitive matters and employees' personal information.

To be successful:

You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
You foster innovation and continuous improvement with a focus on client experience.
You facilitate the adoption of change and create a highperformance culture through alignment of your team's work with organizational goals.
You successfully convey messages and demonstrate openness to exploring alternative points of view.
You use critical thinking to guide decision making.

To join our team:

You have seven years of experience within the insurance industry or a related field.
You have completed postsecondary education.
You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation.
You have demonstrated successful experience in coaching, developing and leading others.
You have comprehensive knowledge of insurance policies and claims handling practices and strategies across all provincial jurisdictions.

What's in it for you?:

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

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Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment process, please contact the hiring manager.