Bilingual French Service Center Representative - Toronto, Canada - Foresters Financial Services, Inc.

Foresters Financial Services, Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Career Opportunity

Role Title

Bilingual French Service Center Representative (13 months)

Purpose of role

Foresters Financial believes superior performance helps us drive innovation and customer service excellence.

We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the needs of our employees.

Foresters Financial is seeking Service Centre Representatives who believe in providing service excellence to our members, customers and producers through handling of incoming service related calls.

This role will accurately resolve, relay and record confidential customer information using company-approved technologies and tools in accordance with established processes, policies and procedures.

Service delivery will have a view of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial.

Job Description:

Making a Difference at Foresters Financial

Why you'll want to join our team:

Work from home opportunities
Full time schedules with weekends off (Hours of operation 8am8pm EST)
Full benefits package and pension with company match
Vacation time and bonus structure
All required equipment/hardware provided
Supportive management and coworkers
Diverse and inclusive working environment
Constant opportunity to learn, grow and advance your career

Key Responsibilities

Answer inbound servicerelated calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
Prioritize the customer relationship at all times by listening and responding with empathy
Stay current on relevant business topics, communications and process changes
Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs
Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member
Proficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation procedures
Understand the impact of individual Key Performance Indicators and set challenging development goals to support individual and team success
Contribute innovative ideas to solve problems, prioritizing continuous improvement
Cultivate selfawareness by proactively seeking feedback and acting upon it

Key Qualifications

35 years of customer service experience with a passion for service excellence. Previous inbound contact center experience is required
Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
Ability to meet tight timelines under pressure while delivering quality service
Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
Ability to selfmanage workload volumes and changing priorities in a team environment
Empathetic and personable with the ability to listen carefully, organize and communicate complex information while keyboarding in order to meet customer expectations
Creative and confident problem solver, results oriented with emphasis on accuracy and attention to detail and the ability to understand impacts of decisions
Systematic, methodical, organized and analytically oriented
Effective multitasking and time management skills, including the ability to adapt to changing demands and priorities
Team oriented with the ability to share your expertise
Willingly seek and accept personal accountability
Knowledge of Contact Center Key Performance Indicators is a strong asset
Knowledge of life insurance industry products and services would be a preferred asset
Intermediate computer skills, including strong keyboarding and aptitude to learn new systems
College Diploma or University Degree an asset

Faire changer les choses à la Financière Foresters

Raisons pour lesquelles vous souhaiterez vous joindre à notre équipe:

La chance de travailler à domicile
Des horaires de travail à temps plein (entre 8 h et 20 h, heure de l'Est) avec congé les fins de semaine
Une gamme complète d'avantages sociaux et un régime de retraite avec cotisation correspondante de l'entreprise
Des vacances et une structure d'attribution de primes
Tout l'équipement et le matériel sont fournis.
Des gestionnaires et des collègues coopératifs
Un milieu de travail favorisant la diversité et l'inclusion
Une occasion constante d'apprendre, de grandir et de faire progresser votre carrière

Principales responsabilités