Housing Manager - Vancouver, BC VS R

Housing Manager · Full-time, 37.5 hours, 5-day work week, 9-day fortnight, Hybrid · Entre Nous Femmes Housing Society properties (various), Metro Vancouver · Entre Nous Femmes Housing Society (ENFHS) is a charitable not-for-profit housing organization that began almost 40 years a ...

Job description

Housing Manager

Full-time, 37.5 hours, 5-day work week, 9-day fortnight, Hybrid

Entre Nous Femmes Housing Society properties (various), Metro Vancouver

Entre Nous Femmes Housing Society (ENFHS) is a charitable not-for-profit housing organization that began almost 40 years ago by three single mothers looking to create more affordable housing for families like theirs. As one of Canada's first women-led charitable housing organizations, we are committed to enhancing people's lives, particularly the lives of women, single-parent families and other equity-deserving groups, by creating communities that provide affordable, safe, and secure housing.

We currently serve over 1200 low and moderate-income women, children, single-parent families, seniors, and people with disabilities across 469 affordable rental homes in thirteen properties in Burnaby, New Westminster, North Vancouver, Vancouver, and Surrey. By 2028, we will be welcoming residents into 400 new homes in Port Moody and Vancouver.

Entre Nous Femmes Housing Society respectfully acknowledges that we work and provide affordable homes on the traditional and unceded territories of the Coast Salish peoples, specifically the q̓ic̓əy̓ (Katzie), Qw'? ntl'en (Kwantlen), kʷikʷəƛ̓əm (Kwikwetlem), xʷməθkʷəy̓əm (Musqueam), Qiqá:yt (Qayqayt), Semiahmoo, Sḵwx̱wú7mesh (Squamish), sc̓əwaθən məsteyəxʷ (Tsawwassen) and səlilwətaɬ (Tsleil-Waututh) First Nations. We are grateful to live and work on these lands.

We are committed to working in a good way with Indigenous peoples and organizations through anti-racist and anti-colonial actions, continued commitments to reconciliation, and working in solidarity and partnership with Indigenous Peoples to ensure everyone has a safe and secure place to call home. We are also committed to creating a diverse and inclusive work environment that reflects the community we serve, where everyone feels they belong and can thrive. We encourage women and gender-diverse individuals, people of colour, Indigenous and other equity-deserving groups and those with lived experience in social housing and single-family households to apply. ENFHS is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Over the next five years, ENFHS plans to double the number of people we serve and the units we manage to meet the region's critical demand for affordable housing. In doing so, we are growing our team with dedicated individuals who share our commitment to enhancing people's lives by creating affordable, safe, and secure housing communities in Metro Vancouver.

For more information about ENFHS, please go to our website:

THE OPPORTUNITY

Entre Nous Femmes Housing Society (ENFHS) seeks a collaborative and inclusive team member with great people and problem-solving skills to join our team as the Housing Manager to manage successful tenancies in ENFHS's affordable and mixed-income rental housing portfolio and provide excellent housing services to residents and stakeholders. The Housing Manager will report directly to the Director, Housing & Property Services.

KEY POSITION RESPONSIBILITIES

HOUSING SERVICES

• Interacts and communicates directly with the Director, Housing & Property Services, and the Housing & Property Services teams on residential tenancies, building operations, maintenance, and resident relations.
• Ensures the Society's practices comply with applicable Residential Tenancy Act, Operating Agreements, partner agreements, municipal bylaws and provincial legislation.
• Provides exceptional customer service and communications to residents and stakeholders.
• Maintains a physical presence at building office sites, schedules office hours at least once a week at each site, and attends resident meetings as required.
• Manages all activities related to resident selection, move-ins, move-outs and internal transfers, including executing lease agreements and other administrative duties.
• Manages all activities related to leasing of units, including organizing open houses and showings
• Develop and issue building-wide and individual notices for maintenance work, entry, and other issues.
• Supports the Director of Housing & Property Services to respond promptly and respectfully to residents and community enquiries or complaints.
• Provides resources or assistance to residents to maintain successful tenancies, including connecting with community resources and organizations.
• Coordinate with the Community Engagement team to deliver resident engagement activities.
• Coordinate and manage cleaning contracts and cleaning of common areas.
• Works with the Property Services team to coordinate building and grounds maintenance and repairs.

RESIDENTIAL TENANCY ACT

• Understands and works within the governing framework of the Residential Tenancy Act, Societies Act, Small Claims and Supreme Court applications to effectively move cases and issues forward.
• Makes recommendations to the Director, Housing & Property Services regarding tenant conflicts, evictions, internal transfers, mediation and other related decisions.
• In consultation with the Director, Housing & Property Services, manages and attends eviction proceedings and disputes and executes RTB orders.
• Manages and responds to minor resident enquiries, concerns, and complaints.
• Makes recommendations to the Director, Housing & Property Services on issues that require senior management's attention.

ADMINISTRATION

• Maintains all current and archived resident lease agreements and files as required with the support of the Housing Services Administrator.
• Ensures proper data management and analytics, with monthly reporting on property services statistics to the Director, Housing & Property Services.
• Works with the Housing Services Administrator to maintain the vacancy, internal transfer, and partner organization referral lists.
• Works with the Housing Services Administrator to ensure all resident information is up-to-date and accurately entered into the Arcori system.

FINANCIAL

• Ensure accuracy for data entry in Arcori, the Society's property management system, for rent rolls, arrears, other charges, income assistance cheques, invoices, and payables.
• Support the Rent Review Coordinator to complete annual income reviews for residents to meet Operating Agreement and funding requirements, and the Society's policies and procedures.
• Supports the Finance & Administration team in the annual audit process.
• Support the development of annual building operating budgets with Senior Management.
• Supports the Manager, Property Services, to recommend long-term investments in capital and replacement reserve funds.
• Assists with the preparation of grant and funding applications.
• Ensures that all reporting requirements are met.

LEADERSHIP

• Provide the Housing Services Administrator with support, guidance and mentorship as required.
• Support an environment of cultural safety, trauma-informed customer service and creative problem-solving to ensure positive relationships with residents, contractors, stakeholders and colleagues.
• Provide input on potential housing development and acquisition projects to the CEO and Director, Housing & Property Services.
• Provides support and coverage for other Housing Managers, Coordinators and Administrators in times of absence.

OTHER RESPONSIBILITIES INCLUDE

• Keeps current on trends in residential tenancy legislation, resident relations and engagement, communications, building and site maintenance and other relevant fields.
• Resolving critical issues with employee relations, resident relations, contractor relations and stakeholder management.
• Some evening and weekend work may be required.
• Any other duties as required.

The preceding job description is not exhaustive and may occasionally change depending on the organization's needs.

ESSENTIAL QUALITIES AND EXPERIENCE

Entre Nous Femmes Housing Society welcomes all experienced leaders to apply; however, considering the seniority, breadth, complexity, and authority of this position, we will prioritize candidates with the following attributes or an equivalent combination of education and experience.

EDUCATION

• High-school certificate
• Post-secondary education (i.e., degree, diploma, certificate) in non-profit housing property management, rental property management license, or related field.
• A bachelor's degree would be an asset

EXPERIENCE

• A minimum of two to five (2 to 5) years of property management or building management experience is required.
• Experience in the non-profit and co-op housing sector will be an asset.
• Experience in managing market rental housing will be an asset.
• An equivalent level of skills and experience will be considered.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Demonstrable competency in property management and resident relations.
• Excellent organizational and leadership abilities.
• Excellent interpersonal, employee and conflict-management skills.
• Aptitude in decision-making and problem-solving.
• Ability to work well under pressure and manage tight timelines.
• Ability to handle multiple demands and competing priorities.
• Experience with government-funded affordable housing programs and related reporting.
• Demonstrated project and change management skills.
• An understanding of diversity, equity, inclusion, decolonization, and indigenization best practices and principles.
• Demonstrated skills in MS Office Suite Products: Outlook, Word, Excel, Teams, OneDrive, Windows-based operating systems, internet, and mobile technology.
• Experience working in Arcori or other property management systems.
• Experience with subsidized and market rental housing.
• Lived experience in social housing would be an asset.
• Must have access to reliable transportation and a valid driver's license.

OTHER

• The position will require at least four days of in-person work a week at an ENFHS property and one day may be worked remotely. The hybrid work schedule is subject to change, based on operational requirements.
• The position will require weekly travel to ENFHS buildings.
• The position has a three (3) month probationary period, where in-person attendance at Head Office or site offices is required.
• This position requires a criminal record check for working with vulnerable children and adults (paid for by ENFHS).
• The successful candidate must be fully vaccinated against COVID-19 or be willing to get vaccinated before their start date.

COMPENSATION

Entre Nous Femmes Housing Society's Housing Manager position is budgeted to pay competitively within the sector.

The hourly wage for this role is $32.00 to $38.00 ($62,400 to $74,150 per year), commensurate with experience. The position is a 37.5-hour work week, Monday to Friday, with a 9-day fortnight every other Friday.

ENFHS provides the following benefits:

• Competitive wages and annual reviews.
• Three weeks' vacation
• One week of additional paid vacation during the holiday office closure from December to January.
• Comprehensive extended health, vision, and dental package
• 5% RRSP contribution after three months of successful employment
• $350 reimbursable annual Employee Wellness Program
• Staff training and professional development opportunities

APPLICATION PROCESS

We encourage applications from all genders, backgrounds, and cultures to join our diverse and inclusive team.

Postings will remain open until the position is filled. We thank all applicants for their interest in our career opportunities. However, only candidates selected for an interview will be contacted.