Intermediate Debt Counsellor - Toronto, Canada - Total Credit Recovery Limited

Total Credit Recovery Limited

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada.

Position Overview
We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor. This is a Work from Home/Remote position.

The main objective of this position is to provide debt recovery services for a variety of large clients.

Responsibilities

Contact consumers via the telephone to arrange payments for past due accounts
Assist clients by proposing solutions to address financial objectives such as, debt management.
Research and evaluate consumer's financial status, credit and ability to repay the loan.
Complete initial trace work using online tools and account systems.
Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement.
Complete credit and loan information.
Cleary and concisely document the details of each call.
Request statements on delinquent accounts and forward irreconcilable accounts for legal action.
Review and update credit and loan files.
Other duties as assigned

Requirements:

More than 1 year of debt collections, customer service and call centre experience
Excellent written and verbal communication skills
Experienced in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
Excellent interpersonal skills
Excellent listening skills
Excellent negotiation skills
Excellent problemsolving skills and the ability to foresee, react, and offer solutions, probe for hidden information and look beyond single solution answers
Strong attention to detail and accuracy
Able to maintain an objective/nonjudgmental position even when speaking with clients about emotional/ difficult situations
Proficient computer skills
Ability to work independently and within a team to achieve performance goals
Be able to work shifts (evening and/or weekend) on a rotating basis

What We Offer:

Competitive salary
Commission, contests and bonus plans
Paid training
Vacation within the first year
Great benefits including medical, dental and optical plans
Friendly and fun work environment
Opportunities for advancement
Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.