Application Support Specialist - Toronto, Ontario

The Application Support Specialist is responsible for operational support and service management within the Shared Utility Service (SUS) environment, which hosts approximately 200 government applications. The role ensures optimal performance, availability, and security of the IT ...

Job description

The Application Support Specialist is responsible for operational support and service management within the Shared Utility Service (SUS) environment, which hosts approximately 200 government applications. The role ensures optimal performance, availability, and security of the IT infrastructure. Key responsibilities include system monitoring, incident management, queue management, change coordination, and continuous improvement of the SUS environment using advanced middleware technologies.

Experience Level

Entry Level

Skillset

• Experience with middleware

Application Suite Such As But Not Limited To

• IBM WebSphere Application Server

NDM and Liberty

• IBM DataPower
• Deployment Automation - Urban

Code Deploy and Urban Code Velocity

• Middleware Monitoring tools e.g.

ITCAM, Dynatrace

• Cloud technology including

OpenShift, Kubernetes and Ansible

• Experience with ITIL Incident

Management process

• Experience with ITIL Change

Management process

• Experience with Remedy/eSMT or

other service management tools

• Experience with reporting tools

and data visualization e.g. PowerBI

• Demonstrate strong communication

and problem solving skills

• Experience with standard MS

office suite

• Demonstrate initiative and

responsiveness

This position is listed as

"Onsite"; the resource is expected to work between the standard

working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday

inclusive at the identified OPS office location.

• General Project Coordination and Communication (30%)
• Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
• Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
• Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
• Proficiency in Microsoft Office for process automation, data analysis, and report generation.
• Service Management (30%)
• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
• Experience analyzing and reporting on operational data to identify trends and optimize processes.
• Middleware Support (35%)
• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
• Operational experience with Ceph storage for data management and scalable storage solutions.
• General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.
• Public Sector Experience (5%)
• Experience working in public sector environments such as OPS, BPS, or similar government institutions.

Must Haves

• IBM WebSphere Application Server

NDM and Liberty

• IBM DataPower
• Deployment Automation - Urban

Code Deploy and Urban Code Velocity

• Middleware Monitoring tools e.g.

ITCAM, Dynatrace

• Cloud technology including

OpenShift, Kubernetes and Ansible

• Experience with ITIL Incident

Management process

• Experience with ITIL Change

Management process

Job Type & Location

This is a Contract position based out of Toronto, ON.

Pay And Benefits

The pay range for this position is $ $20.00/hr.

Workplace Type

This is a fully onsite position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l'entreprise par un éventail de solutions. Nous sommes une équipe de personnes qui collaborent avec plus de clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Découvrez d'autres informations à

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.