- Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc
- Report directly to CE Manager, Assistant Manager, and Team Lead on any on going found issues, or training requirements needed.
- Keep Chat times below a 10 min average.
- Reach out directly to customers who've messaged in, and need follow up.
- Be available to work on any projects or tasks assigned by the CE Manager, Assistant Manager, Team Lead, or Head of CE.
- Handle Tickets using internal system Zendesk.
- Bachelor's degree or minimum 2 years' work experience.
- Excellent written and verbal communication skills.
- Must be bilingual in both French and English written and oral communications.
- Ability to perform well in a fast-paced and dynamic environment.
- Zendesk Experience is preferred.
- Knowledge of sports, online betting, or gaming is preferred.
- This role requires full flexibility for availability 24/7 between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management
- Health & Wellness - Health & Dental benefits from day 1
- Vacation - Time off is also an important part of self-care We offer generous vacation to help you create a good work-life balance.
- Birthday Off – A day off on your birthday
- Learning & Development - We support your professional growth and development through various training programs and opportunities.
- Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.
- Your resume or CV
- A cover letter highlighting your relevant experience and why you are interested in joining our company
- Any additional supporting documents or portfolio (if applicable)
-
Customer Experience Associate
18 hours ago
Scotiabank Toronto, CanadaRequisition ID: 174235 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 187991 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
6 days ago
Scotiabank Toronto, CanadaRequisition ID: 199128 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
18 hours ago
OFX Toronto, CanadaCompany Description · **Hi.** We're OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring ...
-
Customer Experience Associate
4 days ago
Scotiabank Toronto, CanadaRequisition ID: 183590 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **First Nations/Metis/Inuit - Customer Experience Associate** · - Posted pursuant to Scotiabank's Special Program under the Employment Equity Act and ...
-
Customer Experience Associate
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 183664 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 197098 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 192809 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
18 hours ago
Scotiabank Toronto, CanadaRequisition ID: 187417 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
1 week ago
OFX Toronto, CanadaCompany Description · **Hi.** We're OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring ...
-
Associate, Client Experience
3 days ago
Fiera Capital Toronto, CanadaAt Fiera Capital · We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions: · - Your Inclusive Experience: We are committed to cultivating an inclusive, s ...
-
Member Experience Associate
2 days ago
Altea Active Liberty Village Toronto, CanadaThe Customer Service Associate relish in working with people and consistently provide a five-star customer service experience to all members and guests. They have a knack for establishing rapport and building relationships. They spread joy and optimism while consistently improvin ...
-
Customer Experience Associate
1 day ago
Scotiabank Toronto, CanadaRequisition ID: 191023 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put ...
-
Member Experience Associate
2 days ago
Industrious Toronto, Canada**About the Company**: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what make ...
-
Customer Experience Associate
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 191611 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **First Nations/Metis/Inuit - Customer Experience Associate** · - Posted pursuant to Scotiabank's Special Program under the Employment Equity Act and ...
-
Customer Experience Associate
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 188703 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **First Nations/Metis/Inuit - Customer Experience Associate** · **_Posted pursuant to Scotiabank's Special Program under the Employment Equity Act and ...
-
Customer Experience Associate
18 hours ago
Scotiabank Toronto, CanadaRequisition ID: 168588 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
2 days ago
Scotiabank Toronto, CanadaRequisition ID: 166410 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Customer Experience Associate
3 days ago
Scotiabank Toronto, CanadaRequisition ID: 188991 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...
-
Workplace Experience Associate
4 days ago
Movable Ink Toronto, Canada-Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with c ...
BET99 Bilingual Customer Experience Associate - Toronto, Canada - 1000007698 Ontario Ltd.
Description
Salary: 55,000Are you ready to join Canada's Premiere Online Sportsbook and Casino? Do you have a passion for the iGaming industry and a drive to excel in a dynamic and collaborative environment? If so, you might be the perfect candidate for the position of Customer Experience Associate at BET99
About Us:
BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team We're a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
Responsibilities:
Reporting into the Customer Engagement Manager, you will be the first line of contact for all customer inquiries via Live chat and emails.
Skills and Qualifications:
Benefits:
At BET99, we care about our employees' well-being and happiness. That's why we offer:
How to Apply:
If this sounds like your dream job, don't hesitate to apply Please send us the following:
We appreciate all applications, but only selected candidates will be contacted for an interview. Thank you for considering a career with BET99. We look forward to hearing from you soon
The BET99 Team
remote work