North Medical SPA Manager - Toronto, Canada - North Medical Spa
Description
Responsibilities:
- Ambassador for North Medical Spa in all interactions with staff and guests
- Manage all staff relations concerns, create schedules that support the business needs/ budgets while accommodating, when possible, individual availability/ requests, identify performance gaps and support staff with access to resources; triage and resolve staff concerns, and bring forward high level issues to Owner with ideas and recommendations.
- Create and maintain continuous training plan to ensure all staff are up to date on all new products and services;
- Collaborate with HR on all hiring needs; create and execute onboarding plans for all new hires that integrate them into the culture and expedite the learning curve to get them ready in role
- Foster strong staff morale through individual checkins, arranging informative and engaging meetings, as well as incentive planning
- Prepare Injector scheduling, manage engagement and performance through checkins
- Oversee Client Care program, including staffing, complaint resolution and membership programs
- Work crossfunctionally to support with executing events, campaigns, and special projects.
- Review financial scorecard and identify areas to improve sales
- Regularly meet with Client Care, Injector and Medical Aesthetics team to discuss sales and revenue goals
- Regularly communicate with GM on all topics related to Spa, including proposed solutions to issues, and recommendations for continuous growth and business development.
- Any other duties as required and assigned as the role evolves
Profile:
- 3 years' experience working in a reception and/ or management role; preferably within the Spa or Medical industry
- Strong business and financial acumen
- Wellorganized with excellent multitasking abilities
- Strong communication and interpersonal skills
- Strong aptitude towards customer service
- Keen sense for accuracy and efficiency
- Obsessed about details
- Creative thinker and able to problemsolve with speed and grace
What we offer:
- Competitive compensation package, including health benefits and commission
- Treatment and product discounts
- Extensive training and learning opportunities with regards to services, products, and leadership.
- Gorgeous, well appointed Medical Spa environment with functional and beautiful treatment rooms
- Use of innovative and renowned products
- A warm and encouraging working culture we want YOU, the whole YOU, to show up everyday; we thrive on getting to know you and where you want to grow into.
North Medical Spa is a growing multi-location company that is female-owned and prioritizes diversity and inclusion in all aspects of the recruitment process.
We look forward to meeting you
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