- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Prospect call preparation including company background research and other pertinent lead information
- Identify customer's buying trends and provide reports to management
- Initiate and maintain regular contact to existing and potential customers in effort to promote and support business, maintaining annual outside call objectives.
- Address and resolve any service related issues with customers on a timely basis.
- Process orders into our internal software system and IRMN systems per customer's request via phone, mail, and e-mail.
- Keep pertinent customer information up to date via our internal software system, and "Customer Resource Management" program (CRM).
- Update and inform management on current market trends and customer specific information.
- With managers approval, make sure all contract pricing is correct and updated.
- If the customer is signed up with special sales goals, ensure an update is provided on a timely basis.
- Provide excellent customer service by meeting and exceeding the customers' needs and
- expectations, ensuring company policies and procedures are followed.
- Attend related trade events.
- Contribute to a team spirit by assisting fellow employees with other tasks related to overall company objectives.
- Employees will be expected to perform other duties related to other company business.
- Post secondary business related education is preferred.
- Strong communication and interpersonal skills.
- 2- 3 years of proven Sales and/or Customer service related experience.
- Self motivated with strong interpersonal, communication and organizational skills.
- Well versed in software programs such as but not limited to Microsoft Outlook, Excel, Word and G-Mail.
- Medical, dental, and vision
- Dollar for dollar RRSP match up to 6%.
- Training & Development opportunities, including access to Learning and many in-house/external training courses
- Hybrid work model - 3 days in office & 2 days work from home
- Paid Sick Days
- Paid Day to celebrate your Birthday
- EAP - Employee Assistance Program
- Tuition reimbursement
- Company events
- Onsite Gym (Mississauga)
- Onsite parking
- Fruit day - every week
Inside Sales Representative - Mississauga, Canada - TVH Parts Co.
Description
Inside Sales Representative
Full-time | Canada |
Location – Mississauga, ON. or Port Coquitlam, BC
The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making calls, working with partners, generating interest, qualifying prospects, and closing sales.
Your Role:
Your Profile:
What We Offer:
You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers,
PLUS....
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.