Front Desk Agent - Jasper, Canada - Miette Mountain Cabins
3 weeks ago
Description
Education:
No degree, certificate or diploma
- Experience: Will train
Work setting:
- Hotel, motel, resort
Tasks:
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Handle wakeup calls
- Provide customer service
Computer and technology knowledge:
- Multiline switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Standing for extended periods
- Work under pressure
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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