Project Coordinators - Toronto, Ontario
1 day ago

Job description
About The Role
Our Client is seeking
Project Coordinators
to support the ONE ID Business Support team.
ONE ID is a foundational identity and access platform supporting digital health solutions used by healthcare professionals across Ontario. This role will support EHR modernization initiatives and ONE ID change management and adoption activities.
This is a high-volume, fast-paced operational and project coordination role within a digital health environment.
Key Responsibilities
Operations Support
- Coordinate ONE ID operational activities including client support, stakeholder requests, incidents, and escalations within SLA timelines
- Execute IAM processes including end-user authentication and authorization
- Support client onboarding and integration to ONE ID
- Contribute to communication and engagement plans
Project Support
- Provide coordination support for product integration initiatives
- Assist with IAM activities and Business Acceptance Testing (BAT) execution
- Support business process implementation initiatives
Documentation & Process Improvement
- Update and maintain process documentation, user guides, and workflows
- Provide input to process improvements aligned with evolving operational needs
- Ensure adherence to data integrity and quality standards
Must-Have Qualifications
- 2+ years experience as a Project Coordinator in IT or digital health environments
- Hands-on experience with client support and integration
- Experience supporting product integration projects
- Strong stakeholder engagement and communication skills
- Working knowledge of Identity and Access Management (IAM) framework
Required Skills
- Project coordination and operational support experience
- Strong customer service and interpersonal skills
- Ability to interpret and update technical and process documentation
- Strong organizational and multitasking skills
- Ability to work within tight SLA timelines
Nice to Have
- Experience in digital health or public sector environments
- Knowledge of IT Service Management practices
- Experience with dashboards, reporting tools, or business intelligence systems
- Ability to work in fast-paced, high-volume environments
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