Spa Receptionist, Guerlain SPA at - Toronto, Canada - Hotel X Toronto

Hotel X Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ROLE

Be an Ambassador for the GUERLAIN brand, its history, values and knowhow
Oversee the Spa Reception and retail areas demonstrating a high level of professionalism

CONTRIBUTIONS & MAIN RESPONSIBILITIES

Embody the brand's history and values and share your enthusiasm with customers
Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bill, accept cash and credit payments, and make change for customers.
Post room charges accurately and promptly.
Wrap or bag merchandise for customers and invite customers to return upon departure.
Price and restock retail shelves when necessary
Book appointments, upsell services where possible
Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required.
Handle all guest and client inquires and/or complaints in a professional and courteous manner.
Build a lasting relationship with customers, secure their loyalty

Broad competencies as a beautician

Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and customer followup are all performed perfectly.
Ensure that you have perfect knowledge of the tools used for diagnosis (knowledge of the skin, muscles, ageing process, global approach to beauty and wellbeing etc.)
Achieve sales and rebooking objectives

ATTITUDE & SKILLS

Team spirit
Excellent presentation
Sense of observation and a listening ear
Good diction, instinctive sense of politeness
Excellent interpersonal skills, empathy
An active mind, enthusiasm and curiosity
Highly independent and reactive
Good analytical skills, pragmatic, solution driven
Sensitive to the world of beauty and luxury, a refined eye for detail and elegance
Excellent and varied technical skills (face & body)
Coaching skills
Good sales skills
Good level of English
Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

EXPERIENCE

Diploma in Aesthetics-Cosmetics (or equivalent)
At least 1 year experience Hotel/Spa reception
At least 3 years of experience working in the world of luxury and Beauty
Previous Experience and knowledge of Book For Time software is preferred
Computer literate (Word)
Makeup artistry certificate is an asset
Mastery of at least 3 different massage techniques: 3 years (preferred)

_Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process._
**We thank all applicants; however, only those selected for an interview will be contacted.