Manager of Guest Experience - Toronto, Canada - Milestones

Milestones

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Position Profile:
Guest Experience Manager

Location:
Milestones Scarborough Town Centre

Position Summary Guest Experience Managers work in unison with the General Manager and Culinary Team to offer superior leadership and development skills to their teams.

They assist with overseeing the day-to-day operations, ensuring our operations are running smoothly. Guest Experience Managers strive to ensure their store and their people are performing at their peak potential.

Outside of their restaurants, they build and maintain a relationship with key stakeholders in the community to establish brand presence and potential marketing opportunities.

Key Responsibilities

Leading by example, offering a handson management style with strong leadership skills
Inspiring, motivating and encouraging all associates to perform to their potential
Increasing brand awareness in the community through events and local store marketing
Ensure operations function as efficiently as possible to maximize a positive dining experience for guests while balancing a strong return to the company
Assisting with hiring and training for front of house roles
Ongoing training and development for staff at all levels
Cost effective weekly scheduling for all front of house positions to maximizes store performance while maintaining a work/life balance for each team member
Previous experience with managing inventory, costing, accounting
Ensuring store consistently operates according to brand systems and standards
Instilling a 'promote from within' culture to build retention
Routine walkthrough of restaurant including exterior entrances to address cleanliness, repair and maintenance requirements
Responding and actioning guest communications in store, online or otherwise
Collaborates with Chef and their culinary team to ensure food quality and timing standards are consistently adhered to
Developing and delivering on sales drivers and employee engagement practices to build product knowledge while enhancing company profits
Maintaining a safe and healthy environment for all of our salaried and hourly associates
Strong floor presence to build rapport with guests while assisting hourly associates with daily operations

Education & Qualifications

3+ years previous experience in a restaurant management position
Must demonstrate passion for Italian cuisine
Intermediate computer skills in MS office (word, excel)
Demonstrates ability to multitask and problem solve under pressure
Must be available to work a flexible schedule, including evenings, weekends and holidays as business dictates
Food Handlers Certification, Health & Safety Management and Smart Serve Certified
Subject matter expert on ESA and Human Rights Laws in Ontario

What We Provide