Client Experience Representative - Vancouver, Canada - OAK+FORT

OAK+FORT
OAK+FORT
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Since our inception in 2010, OAK + FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.

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RESPONSIBILITIES

  • Provide updates to customers about new products while promoting our brand or products by upselling and crossselling
  • Check inventory levels for product availability when inquired by customers or retail stores
  • Connect with customers and ecommerce shipping/receiving team for order status, return packages, showroom pickup orders, and other customer inquiries
  • Process returns, partial refunds, and credit memos while assessing each case thoroughly
  • Assist in inventory transfers between ecommerce and stores to fulfill customer orders
  • Maintain consistent communication with ecommerce shipping/receiving team, ecommerce manager, store associates/managers, and web developer to gain scope in resolving issues
  • Gather feedback from clients on product fit, online and retail experience, and exchange policy and procedures
  • Identify and implement customer service best case practices
  • Perform other assigned duties

REQUIREMENTS

  • Exceptional communication skills, both written and verbal
  • Customer service oriented with a natural desire to care for the needs of others
  • Knowledge and passion for fashion and style trends
  • Postsecondary education or equivalent in Communications is an asset.
  • Previous experience in a retail sales role is an asset.
  • Experience with Netsuite and/or customer management software is an asset.
  • Deep desire to put drive & effort into your work.
  • Strong computer skills.
  • Connects with OAK + FORT aesthetic
  • Experience working in the fashion retail industry is an asset
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