Licensing Enforcement Officer - Kawartha Lakes, Canada - City of Kawartha Lakes

Description

Job Brief

The Licensing Enforcement Officer is responsible for ensuring compliance of all lottery and gaming and municipal business licensing in accordance with Federal, Provincial and Municipal legislation.

Employment Status:
Permanent Full time

Union:
CUPE 855 Inside

Open To:
Internal/External Applicant(s)

Closing Date:
15/05/24

Duration (if temporary):
N/A

Wage $ $33.69 per hour (2023)

Reports to Manager of Municipal Law Enforcement and Licensing

Department Clerk's Office

Location City of Kawartha Lakes, ON.

Hours Normal Working Hours are 40 hours per week, some evening and weekend work

Other General office environment. Travel throughout the City of Kawartha Lakes as necessary in accordance with job requirements.

Essential Duties

Conduct inspections and confirm compliance of municipal licensing by-laws in response to complaints, proactive enforcement protocols and applications for licenses and permits
Investigate infractions and take legal action where appropriate, liaising with the appropriate enforcement agencies
Enforce all functions related to the issuance of lottery licenses including determining eligibility and review and monitoring all licenses, charities financial and administrative reports to ensure compliance with the policies and procedures of the Alcohol and Gaming Commission of Ontario
Compile information related to licensing functions, including preparation of statistics reports, research background material on special projects, and compose related correspondence and reports to other levels of government
Coordinate corporate and provincial records associated with business and lottery licensing
Resolve customer service inquiries from external customers including business operators, charities, regulatory agencies and the general public
Collaborate with Municipal Law Enforcement colleagues and management regarding issues such as collecting information, undertaking research and analysis, problem solving and formulating practical solutions and strategies
Review and recommend draft amendments to Licensing By-Laws, policies and procedures; write reports for Council, compiling new by-laws as applicable
Represents the City at various meetings, taskforces, hearings, court appearances regarding business licensing processes
Calibrate appropriate settings for taxi meters and calculate permit and license fees
Perform other related duties as assigned.

Key Qualifications

Post-secondary diploma in Public or Business Administration, Law and Security or a related field
Minimum 3 years of related progressive experience, preferably in a municipal environment
Knowledge and experience with the Lottery Licensing Policy Manual and Alcohol and Gaming Commission of Ontario (AGCO) policies, MFIPPA, Vital Statistic, Liquor License Act
Ability to interpret and understand provincial legislation as well as governing legislation from AGCO
Demonstrated ability to understand and abide by municipal by-laws, policies and procedures
Must be willing to complete appropriate Municipal Law Enforcement Officer Training programs
Proven client service competencies including strong interpersonal and communication skills, ability to develop and maintain cooperative working relationships both within and outside the organization, active listening and questioning skills including common structured questioning techniques; ability to reason and troubleshoot, stress and conflict management skills, ability to provide detailed and accurate verbal and written technical guidance and support to clients
Demonstrated organizational and time-management skills including the ability to work both independently and as part of a team, and work methodically and prioritize workload to meet multiple demands and deadlines effectively with minimal supervision
Demonstrated research, analytical and problem solving skills
Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management
Demonstrated proficiency in Microsoft Office, the internet, and any other related software
Upon a conditional offer of employment, a Criminal Record Check will be required
Applicants must also be prepared for online skills assessments as part of the recruitment process.% % %%protective%%